Medical Assistant Patient Services Rep
Full Time
Rocklin, CA 95765
Posted
Job description
Overview
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.
Responsibilities
Dignity Health starts out with one goal at our core - Excellent care delivered with compassion for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting Healing and Humankindness we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team youll work in a culturally diverse environment that supports your success and career development.
Position Summary:
The Medical Assistant/Patient Service Representative (MA/PSR) position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. As a MA/PSR your role is to provide prompt accurate and courteous interactions including communicate lab and test results to patient per Dignity Health Medical Foundation SOP. This position will interact with all callers through a variety of communication channels including voice chat email and text. A MA/PSR may also perform a variety of other duties including but not limited to:
Qualifications
Pay Range
$21.59 - $23.79 /hour
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.
As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.
Responsibilities
Dignity Health starts out with one goal at our core - Excellent care delivered with compassion for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting Healing and Humankindness we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team youll work in a culturally diverse environment that supports your success and career development.
Position Summary:
The Medical Assistant/Patient Service Representative (MA/PSR) position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. As a MA/PSR your role is to provide prompt accurate and courteous interactions including communicate lab and test results to patient per Dignity Health Medical Foundation SOP. This position will interact with all callers through a variety of communication channels including voice chat email and text. A MA/PSR may also perform a variety of other duties including but not limited to:
- Collecting and updating demographics and insurance information.
- Verification of health plan eligibility.
- Taking complete and accurate messages.
- Scheduling mutually acceptable appointment times utilizing an electronic appointment management system electronic health record and contact center system.
- In addition may assist with referrals and authorizations.
As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of yes. MA/PSRs may assist with patient calls from multiple locations and specialties and hours may vary as needed.
Qualifications
Minimum Qualifications:
- High school diploma (or equivalent) required
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
- Excellent interpersonal, organizational, and customer service skills required
- Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
- Current BLS certification required (must be certified through the American Heart Association)
Preferred Qualifications:
- Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
- Certification must be obtained through one of the private agencies approved by the Medical Board of California:
- American Association of Medical Assistants (preferred)
- American Medical Technologists
- California Certifying Board of Medical Assistants
- Multi-skilled Medical Certification Institute, Inc. (NCCT)
- Familiarity with an electronic practice management system preferred
**This position is represented by the SEIU-UHW.**
Pay Range
$21.59 - $23.79 /hour
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