Medical Assistant / UDS Department (FT)
Job description
Jax Spine and Pain Centers is searching for an Ancillary Service coordinator for our New Jacksonville Beach Office!
This position is responsible for the friendly, accurate and timely processing of all patient transactions; must be goal-oriented with the willingness to learn. Ancillary Services Coordinator will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently or as a team member in a fast-paced environment; provide excellent patient-centered care and maintain continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.
Medical Assistants are encouraged to apply.
Essential Functions:
- Receipt, routing, and fulfillment of orders from patients, providers and medical facilities. This includes but is not limited to all braces, injection kits, single-ingredient creams, PRP and BMC kits
- Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
- Verification of insurance for reimbursement and obtaining medical documentation to support orders.
- Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
- Pulling DME/Kits/SIC from inventory, preparing to package, and dispensing in person.
- Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
- Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
- Confidentiality and adherence to all HIPAA guidelines and regulations at all times.
Skills and Experience:
- High school diploma or equivalent required.
- 1+ years experience with DME customer Service or customer service environment in the medical or DME industry preferred.
- Excellent communication skills, both written and verbal
- Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets
- Strong attention to detail and ability to multitask while meeting customer service commitments and project timelines
- Ability to work independently as well as within a team environment
- Strong customer service skills
About Jax Spine and Pain Centers:
ABOUT OUR PRACTICE We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. LOOKING FOR A CAREER IN THE MEDICAL FIELD? Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain. Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile. We are always accepting resumes for the following positions: Medical assistants DME technicians Medical billing/AR specialists Call center customer service representatives.
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