Job description

OVERVIEW:
The Medical Front Desk Receptionist is responsible for basic clerical tasks such as answering the phones, greeting patients and visitors, scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, check-in and check-out, collecting co-payments, deductibles, and any other patient owed account balance, filing and medical records. The Front Desk Receptionists must ensure that all procedures, from pulling correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients. Front Desk Receptionists must interact smoothly with back office personnel and helps in the back-office area, if needed.

EDUCATION CERTIFICATION:
A minimum of High School Diploma or General Education (GED). Graduate from a vocational or technical school preferred. Proficiency must be attained via on-the-job training and orientation. Certification in Front Office Administration, preferred.

QUALIFICATIONS, SKILLS AND ABILITIES:
The Front Desk Receptionist must have a minimum of 1-3 years’ experience in a in a physician office setting preferably within the urology specialty. Customer service skills experience is a must. Excellent oral and written communication skills. Proficient interpersonal relations skills. Must have strong computer skills to handle clerical tasks, including working with office and EMR systems. Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.). Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding a plus.

COMPUTER SKILLS:
To perform this job successfully, an individual should have the knowledge of: Internet Software; Microsoft Office Suite; Electronic Mail Software (Microsoft Outlook); Electronic Health Records (EMR Software); Practice Management Software

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