Job description

Member Success Agent (Atlanta, GA) We are looking to grow our member success team to scale our sales strategy and operations platform. Your main responsibilities will be reviewing documents, coordinating with auto retailers, financial institutions and customers to ensure successful completion of transactions from start to finish. This role is well suited for those who can take ownership, solve problems, have great attention to detail and have provided the best customer experience in the forefront of making decisions. This is a fast paced startup and we want individuals who share in our passion for reinventing the future of vehicle financing and ownership.

What you’ll be doing:

Managing member transactions from start to finish efficiently and with great accuracy

Answering phone calls, live chats and emails promptly

Completing daily tasks and documenting the member journey with detailed and thorough notes in the CRM

Maintaining a clean and concise CRM

Receiving, verifying and processing various documents and ensuring proper storage

Comfortable with ambiguity and able to take on additional tasks as assigned

Who you are:

4+ years of customer service / account management experience within a fast-paced environment such as a call center, financial institution, or automotive business development center

Highly proficient within the Google Drive platform (Docs, Sheets, Slides, Forms) and Google Calendar

You love to collaborate with team members on how to improve an existing process

You are not afraid to be the voice of the member and strive to provide the best customer experience

Solid communicator possessing strong presentation, verbal and written communication skills

Great attention to detail

Have the self-motivation to drive projects forward

You ask smart questions, take risks, and champion new ideas

A passion for solving problems and getting customers across the finish line

A positive attitude: Being a team player and taking challenges head on

Most importantly, you’re fun and a pleasure to be around

This position is located mainly on-site with the option of working remotely one day per week

Who we are:

Carputty is a consumer automotive finance startup looking to change the way people purchase and own their cars. We’re revolutionizing the automotive finance industry and looking for people to join us for the ride! Focused on intuitive consumer experiences and an innovative finance product along with data and research to help make the best decisions, we want to create a trustworthy, valuable place to track your vehicle assets.

We have a balanced and enjoyable team oriented work environment

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Atlanta, GA 30305: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Atlanta, GA 30305

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