• Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
• Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
• Develops and maintains collaborative relationships with community organizations.
• Develops and monitors program budget to meet fiscal objectives.
• Coordinates use of facilities for program activities and events.
• Assists in YMCA fund raising activities and special events.
• Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in timely manner.
• May assist with Program Committee meetings.
• Compiles program statistics. Monitors and evaluates the effectiveness of and participation
  in programs.
• Ensures membership strategy aligns with community needs and accomplishes Strategic Plan goals.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Ensures a level of service and engagement that fosters loyalty among those we serve.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Ensures proper implementation of Welcome Center procedures.
• Reviews standard operating procedures and communicates changes to staff in a clear, concise way.
• Coordinates with the Association Resource Office as necessary on financial transactions.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Leads membership team and volunteers effectively; recruits, hires, and trains diverse staff and volunteer teams; onboards and develops them for success.
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• Bachelor's degree in related field or equivalent.
• One to two years related experience preferred.
• Must be 21 years of age.
• Completion of YMCA program-specific certifications.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Full Compensation Package (when applicable):

• Health Insurance
• Dental and Vision Insurance
• 403(b) Retirement Savings
• Retirement fund of 11% per pay period after 2 years of full time employment
• 20% Discount on tuition at Missouri Baptist University
• 20% Discount on Tuition at Fontbonne University
• Free household membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare