Role & Responsibilities:

• Implement lifecycle management and governance for Microsoft Teams.
• Plan for Teams rollout and adoption.
• Identify required licensing for Teams.
• Analyze usage patterns by monitoring Microsoft 365 and Teams usage reports.
• Monitor Microsoft Teams environment by managing user access using Azure AD access reviews.
• Assess network readiness by using Microsoft 365 network connectivity dashboard.
• Create and manage phone system and phone numbers within Microsoft Teams.
  • Call queues, auto attendants, call park etc.
• Maintain and manage apps, chats, Teams channels, virtual meeting and calling functions within Microsoft Teams.
• Implement security measures by configuring Conditional Access, multifactor authentication, Safe Attachments, Safe Links, Cloud App Security, and security reports.
• Plan & configure network settings by working with the Network Planner tool.
• Configure and manage Microsoft Teams devices.
• Implement compliance policies regarding alerts, recording, communication, call management, data loss prevention, and retention.
• Create and manage eDiscovery cases as needed.
• Manage collaboration experiences for chat and channels.
• Configure and manage Microsoft Teams devices.
  • Create the resource account used by Teams Rooms.
  • Manage device settings, firmware, configuration profiles and device tags.

• Troubleshoot audio, video, and client issues as needed.

Skills & Abilities Needed

• Bachelor’s degree in Computer Science, Information Technology related discipline or equivalent experience totaling 7+ years in MS systems support.
• Microsoft Certified Solutions Expert (MCSE) preferred.
• Experience transitioning from on premise VOIP systems or similar systems to Microsoft Teams.
• Minimum of 3-5 years technical experience working with Microsoft Teams.
• Experience creating and implementing policies regarding employee and company access, safety, applications, usage etc. in Microsoft Teams.
• Ability to communicate and partner with all levels of management across departments.
• Sound technical experience in assessing telecommunications support requirements as well as conducting required administrative tasks required for the projects.
• High level understanding of how Microsoft Power Platform integrates with MS Teams, the architecture and dependent services, certified solutions, admin tools and lifecycle management within MS Teams.