Job description

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality.
We are hiring a Moderation Policy Trainer to help with the enhancement of our policies as well as guarding the safety of our content and product listings of UK and EU markets.

Responsibilities:

• Work collaboratively with internal stakeholders to identify training and development needs, identify problems and suggest solutions.
• Evaluate moderator performance to gauge where knowledge and skills are lacking
• Develop training sessions based on cross-functions' moderation knowledge necessities
• Work collaboratively with general&local SOP team to produce the training materials and deliver training for local moderators and relative parties.
• Measure the effectiveness of training using various feedback methods.
• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
• Work closely with Governance and Experience Moderation Lead, Quality Assurance and other cross functional teams supporting commerce to ensure market moderation meets goals and continuous improvement projects.

Qualifications

• Bachelor's degree, education, training or equivalent
• At least 2 years experience as a trainer
• Excellent interpersonal and communication skills
• Strong problem-solving and conflict management skills and demonstrated multi-task capabilities and ambiguity
• Excellent organizational skills and can handle business demands under pressure

Preferred Requirements

• Fluent in Spanish is required as the role requires communication with Spanish markets and fluency in English is also required as it is the working language;
• Ability to work in a fast and evolving environment with detail-oriented focus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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