Job description
Motor Bodily Injury Claims Adjuster
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
We are looking for a Claims Adjuster to handle our Motor Bodily Injury Claims portfolio of complex claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution. This role will ensure mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders and provide a high standard of customer service and adherence to legal and regulatory requirements.
What you need to know:
- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
- Work with Team Manager ensuring effective vendor and litigation management on Complex claims within a personal allocation.
- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
- Contribute to maintenance of best practice procedures for Bodily Injury Complex claims, consistent with global best practice.
- Demonstrate an excellent standard of technical claims competence for handling moderate to severe complex claims.
- Handle complex claims allocated within agreed level of authority limit.
- Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
- Effective communication of key Complex claims and Bodily Injury Claims portfolio messages to internal stakeholders.
- Financial control through consistent reserve and other financial transaction discipline.
- Accurate and consistent policy interpretation.
What we’re looking for:
- Specialist knowledge in Motor– Bodily Injury technical claims topics.
- A strong knowledge of legal / regulatory and litigation / procedural requirements for their line of business.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
- Personal Lines claims handling. Road Traffic Accidents / Auto Liability, Bodily Injury claims.
- Adjusting experience.
- Must have a formal insurance qualification and must meet Central Bank of Ireland minimum competency standards for Claims adjusting.
- Excellent organizations skills with the ability to contribute effectively within a team environment.
- Ability to work with claims stakeholders to effectively direct claims strategy.
- Ability to offer prompt technical and service excellence.
- Ability to communicate information clearly and concisely both verbally and in writing.
A look at our benefits
At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a competitive salary along with annual performance related bonus and a range of employee benefits and resources that help you protect what matters most; a company funded health care scheme, a competitive holiday allowance with an additional two company days per year, automatic enrolment into a generous defined contribution pension scheme, smarter travel options such as bike to work and tax saver travel scheme, staff discounts and wellbeing initiatives. We provide a variety of leaves for personal, health, and family needs. We also offer volunteer days, for example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Europe S.A. (Ireland branch)
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