Job description

About us

Traditions at West Park Place is a well established retirement community in West Toledo.

Traditions at West Park Place is seeking a Move In Coordinator to join our team. This individual will assist the Sales team in adminstrative tasks pertaining to sales, move ins and transfer sto support a high occpancy percentage. Additionally, this individual will be responsible for the smooth transition for a new resident to our community. Traditions at West Park Place is a well established retirement community in the West Toledo area and is looking for a dynamic individual leader that will focus on the growth of our community while aligning with our core values.

ESSENTIAL POSITION FUNCTIONS

Prepare and complete all paperwork related to new move-ins and transfers according to State guidelines and Company policy, including preparation of Move-In Packets.

• Expedite the move-in process by coordinating with the Community Resident Director to facilitate an assessment of all new and transferring residents.
• Give Community tours as a backup to the Community Relations Director.
• Coordinate the distribution of all Move-In paperwork to the appropriate departments.
• Alert appropriate building staff of projected move-ins, move-outs and transfers

. Coordinate and communicate unit readiness with appropriate departments to ensure timely move ins and transfers.

• Greet prospects, residents, vendors, visitors, and fellow associates professionally and enthusiastically striving to take care of each other to maintain culture of integrity and transparency.
• Maintain high levels of customer service and occupancy, establish and maintain good working relationships with residents and their families.
• Utilize professional telephone etiquette when speaking with prospects, families, new residents, and other associates.
• When needed, may answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to the department.
• Meet with families and new and current residents regarding apartment transfers.
• Facilitate the New Resident orientation process with all department heads per Company policy.
• Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Environmental Services Director and Executive Director.
• Hand deliver move-in gift the day of move-in.
• Participate in Sales & Marketing Department or other meetings as requested.
• Perform resident orientation and complete resident move-in checklist using specific time frames for orientation process.
• In conjunction with Community Relations Director or Life Enrichment Director, assist in the planning and hosting of events for prospects or referral sources held both inside and away from the community.
• As appropriate, ensure that all model and respite rooms are ready to show at all times.
• • Share positive and/or negative comments related to customer satisfaction with the Community Relations Director and/or Executive Director.
• • Attend and participate in all meetings and training as required by Company policy and the Community Relations Director.
• • Walk the Community tour route at the start of each day to ensure the Community is ready for daily tours.
• • Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership, and integrity, which includes wearing the proper uniform and name tag when on duty.
• • Be watchful of signs that residents are not able to function independently or a change in resident’s behavior. Report all signs to the Community Relations Director and/or Executive Director following the Company policies and procedures.
• • Aid residents and their family members with the adjustment to the Community.
• • Report any and all deferred maintenance to the Community Relations Director as discovered and take appropriate action as necessary.
• • Ensure understanding of and compliance with all regulations regarding residents’ rights.
• • Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such.
• • Maintain a safe and secure environment for all staff residents and guests following established safety standards.
• Must be a minimum of 18 years of age.
• • Minimum Education Requirement: High school diploma or equivalent.
• • Requires 1-2 years office experience and Microsoft Office program proficiency.
• • Must be a self-starter with the ability to problem solve.
• • Must have good organizational skills and demonstrate consistent attention to detail, showing follow-through with assignments.
• • Must have superior verbal and written communication skills.
• • Must be able to demonstrate relationship building skills. • Must have a positive Criminal Background Screening.
• • Must pass a physical having no signs or symptoms of a communicable disease including Tuberculosis where required. Freedom from Tuberculosis must be documented on an annual basis where required.
• • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
• • Must have a means of transportation.
• • Must possess a valid driver’s license for the state where the vehicle is operated. • Must have an acceptable Department of Motor Vehicle (DMV) record.
• • Must be considered to be insurable by the Community’s automobile insurance carrier

Job Type: Full-time

Pay: $16.33 - $17.19 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

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