Are you the next Ubique Group Employee?? Come be a part of our dynamic team!!

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.

Ubique Group is more than a company, we are a community of passionate, hard-working and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities.

Reporting to the company’s Vice President-Key Accounts or any of his designees, the National Account Manager-Key Accounts will focus on Amazon.com and Amazon.ca, as well as all organizations affiliated with these businesses. This person will be responsible for driving profitable sales growth, building the individual customer relationships, building long-term business plans, identifying the top opportunities and problem-solving daily issues. Working with the VP-Key Accounts, this person will be responsible for all aspects of managing and profitably growing our Amazon business and leading the team effort by helping to steer our internal resources within the Sales org and other departments in order to achieve our objectives.

For this person to be successful, this person will need a core competency in building business relationships and will also need to be highly analytical and have a desire to dig deep into the data behind each business daily to make decisions and to ensure that we are winning in the marketplace every day and on a path to achieve our strategic goals for these businesses. Winning in the eCommerce space with these partners, and in eCommerce in general, is about everyday analytics and nimble and well-informed decision-making, aligned to a long-term plan. Our desire is to build a value-add relationship where both we and our customers/partners are winning every day. Competition for visibility and glance views is intense, and high conversion rates are critical in the eCommerce environment. The National Account Manager must make the tactical, data-based decisions to help us achieve our objectives and provide leadership and direction within our organization to that end.

This individual is a collaborative team member, working closely with the VP-Key Accounts, other sales team members, sales operations, category management, logistics, finance, and operational teams within the company. This individual is responsible for internal and external partnerships to drive transformative growth in support of the business’ short, medium, and long-term sales and profit goals.

Responsibilities:

• Drive profitable growth based upon approved sales goals and investment budgets.
• Manage accounts with close adherence to profitability guardrails and objectives, and own negotiation process and activities.
• Own and understand key metrics and KPIs; employ our vast amount of data/tools to drive understanding of the business, successful attainment of goals, and a competitive advantage.
• Provide direction to internal team supporting the business.
• Manage the customer/Vendor Manager relationships and strive to achieve “preferred vendor” status within the categories (i.e. Furniture, Lawn & Garden).
• Work in close coordination with the team running the B2B side of the Amazon business (and eventually assume partial if not full responsibility for that side of the business).
• Identify and execute levers to grow the business through activities including site merch/events, promotions, assortment gap analysis, content optimization, etc.
• Along with the VP-Key Accounts, ownership of P&L of the account, managing to a budget and tracking promotional calendar, investments and ROI.
• Drive performance marketing strategies, partner closely with advertising agency and manage within advertising budget.
• Collaborate with other sales leaders to create environment conducive to optimal market pricing, thereby minimizing “lost buy box” and suppressions.
• Close alignment with demand planning team to achieve and maintain healthy in-stocks.
• Daily analysis to identify the top opportunities to act on to win in the marketplace (e.g., competitive landscape, pricing, out-of-stocks, content, ratings, and reviews)
• Manage the product lines and categories to ensure placement on the platforms, identify growth opportunities, and align the plan behind those categories.
• Work with the Category Management and Content/Syndication teams to ensure new products are successfully launched within each platform and drive new item launch success.
• Collect and analyze consumer insights to help develop the sales funnel and product roadmap that delivers a best-in-class user experience for the consumer.
• VP and C-Level reporting, and weekly performance and action highlight write-ups.

Competencies:

• Problem Solving
• Interpersonal Skills
• Oral Communications
• Written Communications
• Organized
• Accuracy
• Adaptability
• Dependability
• Multitasker

Skills and Position Requirements:

• 5+ years of eCommerce Account Management experience with large eCommerce customers including Amazon.com.
• Strong relationship and influencing skills to navigate challenging customer relationships, to negotiate successfully, and to drive to positive solutions and results.
• Analyze and drive insights from multiple data sets to make decisions across the business.
• Desire to know the business better than our customers … to know the challenges they are facing and bring solutions, and to surface outside-the-box ideas and opportunities.
• Strong organizational and time management skills; proven ability to manage multiple projects and deliver results.
• Outstanding written, verbal, and interpersonal communication skills.
• Innovative and creative thinking (bring fresh thinking).
• Listening skills – understand the needs of the customer, listen to their issues, and be proactive with solutions.
• Complex problem-solving (create options, then converge) abilities/decisive.
• Organized and attention-to-detail approach (strong tactical execution); hands-on.
• Operates with a sense of urgency, and able to hold others accountable.
• Additional experience in Merchandising, Marketing, Operations, and Logistics are a benefit in understanding all the potential levers to pull.
• Operate with a solid eCommerce model (availability, visibility, content, pricing, ratings & reviews, marketing).
• Proficient in computer software systems including MS Office and MS Excel
• Experience with Salesforce Commerce Cloud, Tableau, or other major eCommerce platforms with technical and functional capabilities is a plus.
• Exceptional business acumen; ability to translate business needs into actionable solutions.
• Cross-functional team player with adaptive work style (i.e., flexible); able to make decisions rapidly with information and to draw conclusions from evolving data.

Education:

• Bachelor’s Degree required in Business Administration or related field; MBA preferred but not required.

Travel:

• 5-10%

We offer a competitive benefit package that includes:

• Major medical, dental and vision coverage available with no waiting period
• Free Employee Assistance Program
• 401K with match
• Employee discount-Receive Ubique Group products at company cost
• On demand pay option available

Ubique Group offers 9 paid holidays per year and up to 18 Accrued PTO days per year

D/V/F/M EOE