This position provides second-level technical support to customers, FSRs and other Service office staff. Technical support will include problem identification and problem resolution in the following areas: hardware, software, programming, applications and operations. The National Technical Support Specialist will be responsible for ownership and resolution for all Technical Support issues at the National level.

• Assist Regional Technical Support Specialists and FSRs with troubleshooting problems/issues, determining needs for installations and service work.
• Responsibility and ownership for resolution of all National Technical Support issues.
• Communicate to Regional Technical Support any technical changes and improvements on products.
• Act as a direct liaison to the factory to resolve technical issues.
• Assist Regional offices with product training of FSRs through planned training session and fieldwork.
• Assist the Parts Department on technical issues, stocking levels and new machine parts inventories.
• Assist the Documentation Specialist with identification of customer’s documentation needs.
• Achieve and maintain “expert” status on equipment and processes.
• Assist in selling services to existing and potential customers. This may include preventive maintenance and service on equipment not sold by Stiles.
• Support and maintain expertise on software products developed by Stiles.

QUALIFICATIONS

• 5 years progressive experience with edgebanders
• Bachelor’s Degree in Engineering or equivalent
• Three years or more troubleshooting experience

If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process

Starting Base Salary: $55,689-$65,000