Job description

Job Description:

• Perform Network Operational Support activities per Client guidelines
• Perform product and service monitoring for an operational network Provide 24x7 support in a control center environment Raise, assign and manage network trouble tickets if needed Isolate problems and engage fix agents for resolution
• Manage page and e-mail notifications for network events
• Answer phone calls and route appropriately for network events Monitor customer care tickets and call volumes
• Manage the event status board and network event board Work under supervisory guidance to ensure network availability Perform other tasks and assignments as required with mentoring assistance

EXPERIENCE and QUALIFICATIONS:

• Minimum of 1-3 years of Telecommunications network experience Familiar with call center and operational center requirements and expectations
• Good understanding of network topology and elements Organized and detailed with great customer focus Strong communication skills with an ability to communicate effectively (written and verbal) Productivity work ethic with great initiative
• Analytical and able to monitor, then react to events, investigate issue and route to appropriate fix agent. Quick learner than can follow processes and procedures Must be able to work varied shifts to include nights and weekends

PREREQUISITE REQUIRED TRAINING/CERTIFICATIONS:

• Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including OSHA10, RF Awareness, CPR/First Aid, and Ergonomics and any refresher training required to maintain such certifications.
• Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training.
• The Client will be responsible for time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the client Resource Manager.

Job Type: Contract

Salary: $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Network support (Preferred)
• Telecommunication (Preferred)

Work Location: One location

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