Job description

This position is responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.

Work Objectives

• Process guest registrations, including the computation and collection of payment.

• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures

• Maintain room status inventory.

• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

• Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Guest Satisfaction

• Respond to guest needs, special requests, and complaints as needed.

• Process guest invocations of 100% satisfaction guarantee.

• Smile, acknowledge, and greet guests at front desk and other public areas.

Teamwork

• Be available to work a flexible schedule.

• Assist other employees in various assignments, to include assisting with breakfast, laundry, or housekeeping duties.

Safety and Security

• Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations.

• Must be able to stand for extended periods, often for a minimum of 2 hours at a time.

• Must be able to maneuver through all areas of the front office.

• Must be able to lift up to 20 pounds and carry up to 10 pounds.

• Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.

• Must have the manual dexterity and coordination to operate office equipment, including a 10- key adding machine, PC computers, fax machine, and photocopier.

• Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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