Job description

Supervisor: General Manager

Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.

Essential Functions:
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Maintains a high level of professional appearance and demeanor.
Maintain the highest level of confidentiality in all areas.
Run Audit reports per checklist.
Process no-shows according to policy.
Conduct security walks a minimum of 4 times per shift.
Set up lobby coffee service, and breakfast if applicable.
Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
Demonstrate good communication skills and convey information and ideas.
Ability to perform basic math, and understand financial information.
Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
Uses persuasive selling techniques to sell rooms and promote all marketing programs.
Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures.
Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
Responsible for key control. Issues and receives both room keys and master keys.
Process all lost and found items according to policy.
Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
Assist in training of new staff.
Participates in and supports a positive, enjoyable work environment.
Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.Supervisor: Head of Housekeeping

Purpose of Position: Room Attendant/Housekeeper is responsible for keeping guest rooms and public areas consistently clean and organized. Room attendants must have an eye for detail and maintain the hotel’s standards of cleanliness. Responsible for creating a warm welcoming environment where our guests can feel confident in the cleanliness of their room.

Essential Functions:

Possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests.

Maintains a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required.

Maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff.

Demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room.

Clean and stock all guest rooms as assigned. Including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink. Dust, polish furniture, straighten furnishings, and appliances. Clean appliances, and dishes if applicable.

Keep Head Housekeeper informed of room status on a timely basis.

Greet guests as you encounter them throughout the property.

Take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines.

Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.

Follow all safe chemical handling procedures according to the chemical manufacturer's instructions.

Keep workspace, storage rooms, housekeeping carts clean and well organized and stocked. Including equipment such as vacuum cleaners.

Work in an organized fashion following the step-by-step process.

Observe the condition of furniture, walls, trim, carpet, and appliances. Report all deficiencies following the hotels' policies.

Keep lines of communication open within the housekeeping department. Participate in daily standup meetings, housekeeping, and all staff meetings.

Adhere to key control guidelines.

Assist in quarterly, spring, fall, annual cleaning duties as assigned.

Turn in lost and found items following the company procedure.

Assist in training of new staff.

Participates in and supports a positive, enjoyable work environment.

Holds an understanding of hotel products and services (i.e., food and beverage, recreation)

Performs other duties as assigned.

Requirements

Mandatory Job Requirements

Ability to communicate with hotel staff, guests, and management in a professional manner.

Knowledge of the surrounding area and events.

Ability to work a flexible schedule, including weekends and holidays.

Read, write and speak English.

Have an eye for detail.

Ability to learn safety, emergency, and accident prevention policies and procedures.

Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards)

Accountability

Housekeeping training completed within the acceptable time frame, as required by the brand.

Maintains a high level of Quality, Service, and Cleanliness.

Have a thorough understanding of all shift duties.

Clean rooms within the budgeted goals for minutes per occupied room.

Communicates openly with direct supervisor.

Experience or Training Required

High school education

1-year hospitality experience (Preferred)

License or Certification Required

Complete housekeeping training program within the brand required time frame.

Marginal Job Functions

Cleaning lobby and public areas as needed.

Restocking storage rooms.

Help with laundry, as needed.

Deliver cribs, towels, or other items to guestrooms as requested.

Perform light maintenance duties.

Restock, inventory, and put away supplies when they are delivered.

Physical Demands

Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Walk, navigate stairs regularly.

Continuously repeat the same movements, including bending, stooping, kneeling, crouching, pulling, pushing, stretching,

Understand the speech of other people, and speak clearly so others can understand.

Read and see details.

Lift up to 25 pounds occasionally, lift up to 50 pounds from time to time.

Environmental Conditions

The job is considered inside, the employees will spend 75% or more of their time inside. Must be able to communicate well with others, effectively deal with guests and accept constructive criticism.

Must be able to change activity frequently and cope with interruptions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential functions of this job are described above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

Job Types: Full-time, Part-time

Pay: $15.50 - $17.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Tucson, AZ 85741: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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