Job description

***Please do not call the Hotel unless invited to, thank you***

Duties and responsibilities: however not limited to,

Ø Clear and concise communication with all upper management

Ø Must be able to work in a busy and sometimes hectic environment with competence, grace and professionalism

Ø When on shift you are responsible for the safety and security of the entire property in the event of any emergency situations. Oversee all emergency situations and make prompt decisions based on the best interest of our guest and establishment

Ø Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation

Ø Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers

Ø Empowered to handle guest complaints and provide additional amenities to guests as needs arise

Ø Perform other reasonable job duties as requested by Front Office Manager

Ø Provide team with support and coaching to Guest Service Agents & Bellman

Ø Enhance team member morale, supporting, and embracing a team atmosphere, and leading by example

Ø Maintain front office standards by providing exceptional guest service, and completing guest transactions, including guest inquiries, arrivals and departures

Ø Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees and always communication with Front Office Manager

Ø Coach and guide Agent & Bellman performance with consistency and fairness, while communicating to Front Office Manager of staff performance

Ø Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

Requirements & Qualifications

Ø Must have at least 1 full year of hotel supervisory experience or 2 full years of Overnight Night Audit experience within the last 4 years.

Ø The ability to demonstrate exceptional Customer Service Skills

Ø Must be proficient in Windows and Microsoft Office

Ø Able to work long hours as sometimes required

Ø Maintain a warm and friendly demeanor at all times

Ø Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Ø Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

Ø Must be able to multitask and prioritize departmental functions to meet deadlines

Ø Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Work hours to expect but not limited to:

Ø Night Audit Manager 11pm to 7am

Ø As a Manager On Duty, you would need to be available to cover the occasional overnight shift, AM or PM shifts as needed

Ø Must be able to work Weekends and Holidays as requested

Priority consideration given to, in no particular order:

Ø NYC Hotel experience

Ø Multilingual

Ø Opera Cloud PMS experience

Ø Multidepartment experience

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• On call
• Overtime
• Weekend availability

Ability to commute/relocate:

• New York, NY 10013: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience (Required)

Work Location: In person

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