Remote NOC position with competitive Pay, and Good Benefits

This Jobot Job is hosted by: Jake McSwain
Are you a fit? Easy Apply now by clicking the "Apply On Company Site" button and sending us your resume.
Salary: $65,000 - $75,000 per year

A bit about us:
-

Our Client, a leading national next generation aggregator of Voice, Internet, Cloud Communications and Managed Services, is seeking a skilled NOC Technician to join a growing and talented team.

They are proud of having created a unique and valued experience for some of the most well-known brands throughout the country by providing exceptional service and technology solutions crafted to meet and exceed their business needs. We owe our success to a set of simple principles: integrity, honesty, flexibility, and ambition. It is the embodiment of these traits that make them a distinctive integrated solutions company. As a privately held company we seek individuals who can help contribute to the company’s success. This means you are not shy, you like rolling up your sleeves, digging in, and helping solve problems, you feel energized when you present an idea and most importantly you are persistent, passionate and never satisfied with the status quo.

Why join us?
-

Our client is a leader in the telecommunications industry. They have Geo-redundant state-of-the-art NOCs, and a beautiful office space if you choose to work on site.

Job Details
-

About Your Role:
Candidates should have flexibility in scheduling as the NOC handles inbound inquiries for our base 24 hours a day, 365 days a year. You will provide technical support to customers through ACD and email support systems with a focus on a quick and concise resolution. Around-the-clock surveillance, troubleshooting and maintenance at our newly built Network Operations Center (NOC). Candidates shall be responsible for delivering Best in Class service to our valued customers and providing technical support for their robust suite of Voice, Data, and Managed Services products.

Responsibilities include but are not limited to:

• Trouble Ticket Owner responsibilities for tickets in the Repair ticket system.
• Answer email Inbox inquiries, with focus on a quick and concise resolution on Equipment and Circuit issues.
• Provide 2nd Level Support to Users by answering questions involving Cisco routers and Firewalls, information and update customers calling\emailing in for service
• Coordinate and follow up on network repairs and dispatch the appropriate vendor / specialist depending on the type of issue.
• Working Knowledge to perform repair actions on MANAGED ROUTERS and FIREWALLS: i.e., CISCO, FORTINET, MERAKI and/ or various other vendor equipment
• Knowledge of working within various carrier portals (8X8, COREDIAL, INTELEPEER, AND BROADVIEW)
• Flexible hours (available to work weekends and be on call).
• Working knowledge of Data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.
• Continuous monitoring for problems on customer networks via Solar Winds NMS

Qualifications:

• Minimum 8 years’ experience in NOC environment
• Minimum 8 years hands on experience on Fortinet and Meraki Hardware/Software.
• Minimum 8 years’ experience in Network Operations
• Data Networking education and/or industry certification
• In depth working knowledge of the 7 layers of the OSI model
• Minimum 8 years’ experience in Solar Winds
• Working grasp of Firewalling and basic firewalling protocols (IPS/IDS) and infrastructures.
• Knowledge of Cabling and Network Topologies
• Knowledge of Fiber/DS3/DS1 technologies
• Organizational skills and abilities to self-manage workload.
• User level knowledge utilizing Microsoft Office.
• Capable of generating new ideas and continuous improvement efforts
• Excellent verbal and written communication skills
• Flexibility in scheduling
• Demonstration of a “customer first” attitude
• Bachelor’s Degree or equivalent experience

Equipment Experience

• Cisco, Adtran and various T1/IAD Router Models
• Speedstream, Xycel, and other carrier provided DSL routers
• Working knowledge of Firewall Config Support for Fortinet and Meraki or like firewall models.

Interested in hearing more? Easy Apply now by clicking the "Apply On Company Site" button. #indtier1