Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

• Facilitation of the collaborative management of patient care across the continuum, intervening as necessary to remove barriers to timely and efficient care delivery and reimbursement.
• Application of process improvement methodologies in evaluating outcomes of care.
• Coordinating communication with physicians.
• Coordinates/facilitates patient care progression throughout the continuum.
  • Works collaboratively and maintains active communication with physicians, nursing and other members of the multi-disciplinary care team to effect timely, appropriate patient management.
  • Address/resolves system problems impending diagnostic or treatment progress. Proactively identifies and resolves delays and obstacles.
  • Seeks consultation from appropriate disciplines/ departments as required to expedite care.
  • Utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues.
  • Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated case load; monitors the patient’s progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective; facilitates the following on a timely basis
    • Modifications of plan of care, as necessary, to meet the ongoing needs of the patient;
    • Communication to third party payors and other relevant information to the care team;
    • Completion of all required documentation in the EHR and patient records
• Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.
• Completes Utilization Management and Quality Screening for assigned patients.
  • Identifies at-risk populations using approved screening tool and follows established reporting procedures.
  • Refers case and issues to Care Management Medical Director in compliance with Department procedures and follows up as indicated.
  • Discusses payor criteria and issues on a case-by-case basis and follows up to resolve problems with payors as needed.
  • Uses quality screens to identify potential issues and forwards information to Clinical Quality Review Department.
• Ensures that all elements critical to the plan of care have been communicated to the patient/family and member of the healthcare team and are documented as necessary to assure continuity of care.
  • Collaborates/communicates with internal & external case managers.
  • Initiates and facilitates referrals for home health care, hospice, medical equipment and supplies.
  • Facilitates transfer to other facilities as appropriate.
• Actively participates in clinical performance improvement activities.
  • Assists in the collection and reporting of resource and financial indicators including case mix, LOS, cost per case, excess days, resource utilization, readmission rates, denials and appeals.
  • Uses data to drive decisions and plan/implement performance improvement strategies related to case management for assigned patients, including fiscal, clinical and patient satisfaction data.
  • Collects, analyzes and addresses variance from the plan of care/care path with physician and/or members of the healthcare team. Uses concurrent variance data to drive practice changes and positively impact outcomes.
  • Collects delay and other data for specific performance and/or outcome indicators as determined by Director or Manager of Case Management.
  • Documents key clinical path variances and outcomes which relate to areas of direct responsibility. Uses pathway data in collaboration with other disciplines to ensure effective patient management concurrently.
• Ensures safe care to patients adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as a preceptor, mentor, and resource to less experienced staff.
• Required to maintain active Basic Life Support (CPR)/ACLS certification.
• Other duties as assigned.

• Current and valid license to practice as a Registered Nurse RN in the state of Washington.
• Excellent interpersonal communication and negotiation skills
• Strong analytical, data management and PC skills.
• Understanding of venues of care and community resources.
• Active Basic Life Support (CPR)/ACLS Certification.

• Professional certification as a Case Manager encouraged within three years of employment.
• Three years clinical experience preferred.
• Current working knowledge of utilization management, case management, performance improvement and managed care reimbursement preferred

• Walking – F
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Climbing - Not Specified - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - O

• Work is performed in an office environment. Involves frequent contact with staff, leadership and practitioners. Work may be stressful at times. Frequent day travel between various office, campuses and meeting locations.

• FLSA: Exempt
• Hourly/Salary: Salaried

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential – No
• Lighting – No
• Noise – No
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – No