TELECARE CORPORATION

NURSING COORDINATOR – LA CASA MHRC

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

As part of the Telecare family, La Casa Mental Health Rehabilitation Center (MHRC) is a 190-bed program providing assistance to adults 18 and older.

Shifts Available:

Full Time; AM 8:00 am - 4:30 pm; Monday - Friday

Minimum compensation: $20.64 Hourly

STATEMENT OF PURPOSE

We exist to help people with mental impairments realize their full potential.

MISSION STATEMENT

Telecare will deliver and manage excellent services and systems of care for people with serious mental illness.

POSITION OBJECTIVE

The Staff Coordinator / Department of Nursing Secretary / Supplies Coordinator provide direct support and maintains budget to the Nursing Department. Assists the Director of Nursing and the Assistant of Director of Nursing by performing the clerical tasks necessary to efficiently manage the nursing office. Coordinator is responsible for assuring that adequate supplies of work force and goods and services are available in order to provide the highest quality of care level to clients. Coordinates with the nursing department schedules for the nurses, mental health workers, and ward clerks. Supervises five (5) ward clerks. Ability to work independently and effective in a timely manner. Applicant must be fingerprinted and receive clearance from the Department of Justice and The Office of inspector General. A valid California driver’s license and proof of insurance is required.

QUALIFICATIONS

Two (2) years of secretarial experience in a health care setting is required. One (1) year in a supervisory capacity. An associate’s degree in a business or related specialty is preferred. A High School diploma or G.E.D. equivalently is required. Necessary skills include typing of sixty - (60) words per minute, basic computer word processing experience on Microsoft Words, superior interpersonal communication skills, knowledge of medical terminology, a strong ability to be flexible in a work environment with a potential for many interruptions, and knowledge of budgetary processes. The ability to read, write, and speak English is crucial, as is the willingness to work with nursing staff, managers, and clients with serious mental illness.

KEY RESULT AREAS

MISSION, VALUES, AND BELIEFS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with clients, the public and other staff members.

QUALITY AND QUANTITY OF WORK

• Performs tasks correctly and according to policies and procedures.
• Coordinates and develops the staffing schedules for the nursing staff of 150+ employees.
• Communicates directly with the D.O.N. in respect to staffing needs and challenges.
• Coordinates staff replacement and maintains accurate time and attendance records.
• Maintains central ordering, purchasing and budgetary recording.
• Directly supervises the La Casa MHRC five-(5) unit clerks (includes: hires, evaluates schedules, assigns duty, and takes appropriate corrective action.)
• Maintains and orders nursing supplies (includes: coordinates with the vendors, orders in-house medications, nursing supplies needed which includes some nursing forms)
• Records, types, and distributes the nursing department minutes, memos and various monthly reports.
• Demonstrates excellent communication skills.
• Manages all in-coming and out-going calls to or from the nursing office, including distributing or routing all messages and obtaining requested information.
• Maintains logbooks in a current and up to date fashion (i.e., compiling statistics and information required for reports.)
• Takes on additional assignments in a flexible, independent and willing manner.
• Demonstrates respect for clients’ rights by maintaining strict confidentiality of client and staff information.
• Adapts to change in a cooperative and mature manner.
• Promotes and maintains harmonious and effective relationships and communications within all departments.

TEAM MEMBER PARTICIPATION

• Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
• Participates as a team member in developing monthly / daily work schedule for the nursing department. Assures their accuracy and currency.
• Demonstrates the ability to handle identified facility problems through appropriate chain of command.
• Keeps supervisors informed of any difficulties in the ability to complete tasks as assigned so that workflow is not interrupted.

JUDGEMENT, DECISION MAKING AND INITIATIVE

• Demonstrates knowledge and proper use of equipment and supplies.
• Demonstrate good judgment, decision-making, and initiative at performing daily tasks.
• Demonstrates good judgment and ability to organize and prioritize workflow.
• Demonstrates a cost conscious attitude in the operation of tasks and helps to reduce costs by minimizing waste and over production.
• Promptly reports shortage or malfunctioning equipment, staff or supply shortage.
• Consistently demonstrates competence in day to day planning, of tasks; completes assignments on time.

• Seeks the information necessary for accurate completion of duties: uses reference materials to ensure accuracy.

• Consistently reports any suggestions for change in policies or procedures that would improve departmental efficiently.
• Maintains work area in neat, clean, and safety-oriented order.
• Recommends approval of vacations / PDL request based on staff availability and unit needs.
• Reschedules on call staff for staffing needs following policy and procedures.

RELATIONSHIPS WITH OTHERS

• Demonstrates good rapport and a cooperative working relationship with all members of the team and Director of Nursing. Responds to co-workers with concern and promotes group morale.
• Addresses all requests with a professional and positive attitude.
• Seeks help from immediate supervisor when unable to solve conflicts on an individual basis.
• Maintains effective and courteous working relationships and inspires confidence from professional contacts, vendors, and staff by performing and communicating in a highly professional manner at all times.
• Displays an unhurried, friendly, and cooperative demeanor during all work conditions.
• Maintains current telephone list for all nursing department employees.
• Assists with transportation issues as necessary.

QUALITY IMPROVEMENT

• Continually focuses on assigned tasks, seeks, and implements improvements as necessary.
• Understands and demonstrates the safety program in all activities.
• Practices Universal Precautions at all times.
• Demonstrates the ability to manage the work assigned in order to provide the optimal achievable quality of care and maintain professional conduct and practices.
• Demonstrates efforts to empower staff.

CUSTOMER AND COMMUNITY RELATIONS

• Demonstrates knowledge of Telecare customers including clients, families, and governmental agencies in all interactions and conducts.
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.
• Consistently performs duties with a customer and community focus.
• Through daily interactions with customers, demonstrates respect, responsiveness, and adaptability to customer needs.

PLANNING AND TIME UTILIZATION

• Completes and follows through with tasks and assignments, meeting expected deadlines.

ATTENDANCE AND RELIABILITY

• Understands and demonstrates knowledge of all policies associated with attendance.

PROFESSIONAL DEVELOPMENT

• Attends all assigned in-service education classes.
• Always dresses appropriately and professionally.

PHYSICAL REQUIREMENTS

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

POSITION PHYSICAL REQUIREMENTS

EOE AA M/F/V/Disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)