Nature of job: The Office Admin is a qualified person appointed by the CEO/Owner to coordinate the activities and documentation of our fast paced agency. Knowledge, Skills, and Abilities Required: The appointed Office Admin for the agency must meet the following qualifications: 1. Must have strong organizational skills and ability to multitask several items at any given time2. Software experience with Word, Excel and other applications3. Team leadership skills for assisting with staff4. Must be highly motivated with initiative5. Must be able to communicate clearly and effectively over the phone6. Participate and foster an environment where we are supported by a team committed to providing the highest level of care.7. Clean, professional image, mature behavior & demeanor are expected at all times.8. Must have a patient personality9. Office and clerical skills 10.Able to keep confidential business/client information confidential11.Ability to identify and solve problems in a timely manner12.Ability to respond promptly to client/client family & employees needs 13.Must be dependable14.Must have the ability and desire to learn new things and skills.15.Able to fill in as a caregiver for open schedules should an emergency exist Scope of Position: Reports to Operations Manager Major Responsibilities: 1. Communicate with ALL members of the team immediately, effectively and consistently so no balls are dropped in processes and everyone has the most up to date information2. Manage incoming communications (telephone, email, mail, etc…)3. Maintain a goal of 42% or higher conversion rate on all intake calls to consultation4. Manage documents for new employees, Orientation Packets, Reference Checks etc.5. Provide general office duties – mail, office supplies, cards, events, maintenance requests, inventory levels of needed collateral/supplies etc., copying/printing of necessary paperwork (QA Packets/Eval packets etc)6. Participate and lead portions of new employee orientation.7. Send client & employee birthday and anniversary cards monthly. Include get well & sympathy as appropriate8. Maintain texting platform as primary contact during office hours M-F texts and phone – addressing issues or escalating concerns to team as needed.9. Participate in On Call duties and emergency caregiving on an as needed basis10.Maintain client and employee files – scanning as needed for any paper documents in accordance with state laws and audit quarterly (I-9’s, expiration items, etc.)11.Monthly print expiration reports and communicate with caregivers on needed items.12.Billing – weekly invoicing, file insurance and BUCA weekly and maintain collections follow up13.Provide administrative support to CEO as needed14.Data entry into computer programs used in office regarding client/caregiver files15.Support and assist office staff with special projects as necessary. 16.Cross train with other team members to assist in case of emergency17.Any other duty requested to maintain the operations of the business including caregiving duties Physical Qualifications:1. Able to work an average of 40 hours per week2. Able to bend, climb, stoop, and stand3. Able to lift 20-30 pounds4. Able to use tools necessary for job5. Able to communicate effectively

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.