Under the general supervision of the Operations Manager, the Office Certified Nursing Assistant CNA is responsible for accurately scheduling qualified caregivers/CNA based on all new and current clients. Office CNA will also assist with interviewing and training new caregivers/CNAs. This position will join a team of 1 others who work together to staff and schedule for the St. Cloud area. All 2 Office CNAs also assist in the field as needed to cover call offs or short staffing situations that occur during their regular office hours of M-F 8am -430pm.

This is a combination of office work and working in client homes.

Benefits: Monday - Friday 8am-4:30pn 40 hour work week. Paid 11 holidays off. 2 weeks PTO. Weekly paychecks. Medical Insurance

Job Duties:

• Match caregivers to clients based on personality, skill, client's scheduling needs and caregivers' availability.

• Assist Client Case managers as needed.

• Accurately staff clients with caregivers based on location, time, skills/needs, request, etc.
• Assist with hiring and training.
• Fill is as needed in client homes for call offs or staffing shortage (which occur during office hours)

• Consistently organize caregiver and client's issues (i.e. time off requests, questions, changes in schedule and/or availability concerns.

• Effectively and accurately communicate with caregivers, clients, case managers, and office staff.

• Communicate staffing needs with the team.

• Answer incoming calls in a friendly, professional and knowledgeable manner.

• Build plans and shifts to match insurance codes.

• Monitor electronic clocking in/out and late alerts. Track attendance and illness log.

• Demonstrate professional and effective communication

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• Participate in rotating phone on-call support. Phone support only. Not in person staffing.

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