At Revere Health, we value the health of our patients above all else. Al the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1969 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As the first Accountable Care Organization (ACO) accredited by Medicare in Utah, and the only Next Generation ACO in the State, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs as a minimum while providing the utmost in quality healthcare.

Revere Health: Your Health Above All Else.

Position Summary: Responsible for the supervision of department reception and medical assistant teams. Create and maintain a smooth workflow process in assigned office location(s). Ensure that the office runs efficiently at all times and patient needs are met in a timely and customer service friendly environment. The Office Manager must be able to work without direct day to day supervision, exercising independent judgment. The Office Manager must be present on site during clinic hours, 40 hours per week. The Office Manager must be able to analyze problems and draw upon experience and background knowledge to see that solutions are reached, and assignments completed. The Office Manager is responsible for all phases of work, from determining priority to completion and monitoring for the accuracy and quality of work performed by department staff. The Office Manager oversees the physicians schedule and ensure reception and MA’s are adequately communicating and coordinating tasks, physician messages, and patient needs on a daily basis.

Essential Job Functions:

• Interacts daily with physicians to ensure proper flow of communication.
• Addressing patient complaints and resolving issues.
• Training of staff and or adjustments in processes if needed.
• Manage and coordinate time off.
• Oversees both reception and back office staff.
• Assigns duties and examines work for exactness, neatness, and conformance to Revere Health policies and procedures.
• Make changes in process where necessary to ensure conformance to Clinic policies.
• Identify and resolve problems in a timely and effective manner.
• Maintain harmony among workers and resolve grievances or disputes.
• Manage difficult, financial or emotional patient situations.
• Respond promptly to patient needs.
• Ensure good quality patient relationships.
• Attend meetings as required. Maintain physician’s schedules in scheduling software.
• Manage physician schedule medical assistant/reception duties and communication/harmony/efficiency between front and back end- and with providers.
• Develop office processes and procedures.
• Assist administrator with staff education and training.
• Review reports from billing to ensure proper information is maintained on patient demographics, insurance, and charge codes.
• Maintain department focus on customer service.
• Oversee Value Based Care efforts- ensure department goals are being met.
• Interview and select new hires coordinating with physicians and administrator.
• Perform performance reviews with supervisors and oversee and review the performance review process for assigned areas.
• May assist with budgets and monitoring financial performance for the practice.

Qualifications: Five or more years in medical office management. Analytical and management ability to manage processes for efficiency and customer service improvements. Must have excellent interpersonal and communication skills. Ability to work alone with minimal supervision and as a team player working with physicians, administrator, and patients. Education/Bachelor's Degree in Health Administration or related field a plus.

Hours: Monday-Friday 8:00A-5:00P plus other hours/meetings as needed.