OIT Service Management Assistant (3/4-time)

Are you ready to make a difference? BYU’s service/product management assistants impact thousands of students, faculty, and staff every day! We use leading-edge systems and state-of-the-art technologies to support our nationally ranked university. BYU/OIT (Office of Information Technology) offers an increasingly diverse culture, where collaboration, friendship, and integrity add to a unique environment where people really care! If you are looking for stability, meaning, and an opportunity to help students with their experiential learning, then we need you!

JOB SUMMARY:

This part-time position assists the Portfolio Director and Service Managers within the following portfolios: Audio Visual, Unified Communications, and Life Safety. This position will often perform functions similar to that of a Service Manager (also known as Product Manager), including assisting with high-value or large-scope service lines. This position helps the Portfolio Director determine service value and fit to meet BYU business objectives, by gathering and analyzing metrics related to the services, and by managing projects related to the assigned service portfolio. This position is critical in ensuring that timely, effective, and reliable systems and services are delivered within an established schedule and budget.

What do you need to have to be successful?

• A solid work ethic, including the ability to think and perform autonomously, but equally comfortable seeking help, taking direction, and working with a team
• Ability to provide high-quality data-driven recommendations
• Proficiency in common business applications, such as Word, Excel, and PowerPoint
• Ability to organize various kinds of work and help others execute that work
• Skill at digging into various kinds of databases and then visually organizing the data to help us understand the health and utilization of the products/services in these portfolios

Does all of this describe you? Fill out an application and let’s talk!

You are going to love working at BYU/OIT. Here’s why:

OIT strives to provide the flexibility needed (both in schedule and remote work) to help employees maintain a great work-life balance.

You will work with real-world, leading-edge technology that serves the campus community while furthering your career.

OIT provides regular training and coaching to help you grow your career and improve your skills.

Plus, we have a LOT of FUN together!

Benefits? While a ¾-time position has fewer benefits than a full-time position, BYU still offers some excellent benefits. You'll have access to:

• 401k matching
• No-cost participation in a retirement savings program
• On-campus parking
• Free UTA passes for you and your dependents
• Discounts at the BYU Store and on the many events at BYU
• ...And much, much more.

WHAT YOU BRING TO THE TABLE

Education and Experience:

Minimum Required: This is an entry-level position, assisting full-time employees. Therefore, we are looking for someone who has 1 year of related education and/or experience in a technical environment and a proven work ethic, the ability to learn quickly, follow up autonomously, provide excellent data-driven recommendations, and take direction.

Preferred: Experience working on a product or service management team is highly preferred. Experience working on an Agile team is also highly preferred.

Skills, abilities, or knowledge desired:

You are not required to have experience or skill in all the areas listed below. What you don’t know we can teach you. We are seeking the most qualified candidates; the more you have, the more likely you are to be selected. Compensation will be commensurate with experience and skills. This list will give you an idea of things you will learn and do in this role.

• Service Now
• Tableau
• Excellent organizational and communication skills
• Teamwork
• Initiative
• Working knowledge and demonstrated capability to learn technical aspects of information technology
• Basic understanding of IT development methodologies and systems development life cycle
• Experience evaluating and assembling technology services
• Management skills (i.e., managing meetings, problem management, budgeting)¿
• Microsoft Office Suite, including Microsoft Project
• Roadmap creation
• Agile Project Management experience
• Domain-driven design (UX Design) principles, application, and implementation
• Testing and quality assurance principles and practices
• Service and project strategy and planning
• Competent writing and presentation skills
• Information gathering
• Marketing, analytical, financial, and portfolio management

• BYU – Brigham Young University, sponsored by The Church of Jesus Christ of Latter-day Saints, located in Provo, Utah. For more information and to understand BYU’s mission, go to byu.edu.

For more information on the benefits and culture of the Office of Information Technology, go to oitcareers.byu.edu.

Employee Class: 3/4 Time (28 hour)
Work Location: Provo Campus

Desired Start Date: As soon as possible
Job Close Date: 05/16/2023

Pay Level: 49
Approximate Starting Salary: $20.50 - $26.50 hourly, depending on qualifications

Documents Required at time of Application:
Required: Cover Letter, Resume

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.