Job description

On Site Associate
Swiftwater, PA 18370
Responsibilities:

• Replaces Device supplies as needed
• Recycle and return used supplies
• Return of unused surplus supplies
• Clear paper jams as needed
• Assist Customer with use of Client Devices
• Respond to calls that printer is not functioning and be able to engage Client break/fix support for repairs.
• Provides adequate supplies are available at the Customer location.
• May collect manual page counts at Device, depending on billing infrastructure or non- networked Devices.
• Provide initial troubleshooting for Device problems and/or perform spare Device replacements
• Perform preventative maintenance on Device fleet as directed by the CSM
• Cleaning of the scanning glass and the device
• Provide end-user basic function training as required
• Provides initial troubleshooting for Device problems and/or perform spare Device replacements
• Responds to Alerts from WJA for toner replacement, paper jams, etc.
• Perform moves of the devices within the site
• Assists in IMAC activity
• Opens Printer related trouble tickets with Customers help desk and is contact/escort for triaging
• Receive new device deliveries from carriers
• Return devices that are being removed from the site
• Firmware updates on the devices
• Requesting of ip address reservation
• Updating device information in DCC
• Non Reporting Device troubleshooting
• Ability to update/close out tickets in Sanofi's Service Now ticketing system

Job Type: Contract

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Swiftwater, PA 18370: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Printer Technician: 1 year (Required)
• printer Repair: 1 year (Required)

Work Location: One location

Speak with the employer
+91 (908) 360 - 8020

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