Job description
Job Responsibilities
- Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
- Demonstrates knowledge of safety policies and procedures relevant to department/position. Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
- Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention or support. Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
- Improves inefficiencies and minimizes repetitive errors. Shares error trends and makes recommendations to improve results with staff/team members.
- Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
- Gathers information about customer complaints in a courteous and professional manner. Expresses sincere concern and empathy when dealing with customer complaints.
- Other duties as assigned.
Additional Requirements
Education:
High School diploma or GED
Experience:
2 years of healthcare patient access experience, or 2 years experience in healthcare revenue cycle
Skills:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. Proven proficiency in multiple Patient Access functions. Advanced communication and computer skills.
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