• Please note: Pay will be based on several factors including but not limited to education, work experience, certifications, location of residence, etc.

Operations & Maintenance, Lead

Los Angeles, CA or virtual

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing ‘the right thing’ through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at “no” as just a challenge to find the next “yes”.

Shell Recharge Solutions is seeking an Operations & Maintenance, Lead!

As a talented operations leader with an entrepreneurial spirit, you will be an integral member of Shell Recharge Solutions’ Customer Experience Department. You will work within the Customer Experience team managing a group that manages our owner assets and the maintenance services we provide for our customers. As the Operation and Maintenance, Lead, you will be responsible for service costs, inventory logistics, SLA performance, and our dispatch partners.

What you’ll do:

• Lead the O&M teams that manages our O&M CaaS program and SKY Care Product
• Oversee SKUs for the service products and inventory items.
• Act as the escalation point for dispatch challenges.
• Develop and ensure SLA’s for our B2B customers
• Oversee logistics and costs of our inventory.
• Find, onboard, and manage O&M service providers.
• Promote and ensure HSSE values throughout the O&M of our asset.s
• Control costs and assist the development of pricing for the service program.
• Coordinate the training of contracted technicians.
• Build custom service solutions for our B2B customers.

What We’re Looking For:

Basic Qualifications

• 4-Year degree in the sciences. Electrical Engineering preferred.
• 10 years’ experience managing a maintenance program
• Strong analytical problem-solving skills.
• A strong passion for customer success and improving the overall customer experience.
• Understanding of wired and wireless networking (IP address, VPN, etc.).

Preferred Qualifications

• Understanding of Open Charge Point Protocol (OCPP) preferred.
• Experience using dispatch/service ticketing systems Jira preferred.
• Past Experience working with EVSEs is highly desirable.

What We Offer:

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
• Daily ownership of your role in a challenging, high-growth environment.
• A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package
• Well-being programs that enable you to thrive, e.g. investment in ergonomics, healthy snacks in the workplace, completely subsidized onsite gym program
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
• Participation in Shell Recharge Solutions’ performance and rewards bonus program
• Best in class medical benefits for employees (medical, dental, vision) and a 401K program, supporting financial well-being
• Innovative Paid Time Off Program
• 9/80 Flex Work schedule
• A collaborative, progressive headquarter location at the ROW Downtown Los Angeles with fully subsidized onsite parking and access to unique food and beverage experiences.

AAP/EEO Statement

Shell Recharge Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Shell Recharge Solutions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Shell Recharge Solutions will not tolerate discrimination or harassment based on any of these characteristics.

E-Verify Employer

Shell Recharge Solutions participates in E-Verify, as an employer we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

RSRGRE

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