Louis Vuitton is seeking a high caliber, operationally sound, and commercially minded Operations Manager to join our Nashville location.

As an Operations Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, proactively encourage the achievement of operational objectives and ensure that the highest level of Client experience is delivered through strong operational support. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes towards Clients and team members.

In this role you will own training on all operational procedures and communication systems, as well as build a positive work environment by encouraging collaboration within the team and managers. Additionally, this role will ensure the highest standards in preparing and packaging client merchandise and leading all aspects of the client delivery process; inclusive of communication, troubleshooting and delivery support.

As an Operations Manager, you will ensure business opportunities are improved through efficient sales floor management. In partnership with the Client Care team members, you will facilitate flow of repairs to ensure the aftersales critical metrics are achieved.

With your operational expertise, you will handle inventory and the shipping/receiving lifecycle in an efficient, clean, secure, and organized fashion. In addition, you will serve as point person to guide and train store teams on the process and company compliance directives. In collaboration with management, you will assist with the maintenance of the store facility, ensure organization of all back of house areas and act as on-site technological support.

Essential duties and responsibilities of an Operations Lead include:

• Team Management and Development
• Service Excellence
• Optional: Selling and Floor Management
• Store Facility and Systems
• Inventory Management
• Financial
• Policies and Procedures
• Client Care (& Alterations when applicable)