P1 Service, LLC, is seeking an Operations Manager for the Wichita, KS office.

Join our P1 Service Team!

P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC.. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

We offer a competitive compensation package.

Duties:

Includes but is not limited to:

• Sales
  • Confirms accuracy of SalesTracer.
  • Engage with PM and Service Project Sales
• Communication
  • Responds to emails and phone calls from Internal and external customers in a timely manner.
  • Communicates with customers on billing issues, writes formal correspondence.
  • Cooperates and communicates with other teammates and departments on a daily basis.
• Operations
  • Exceeds Service Department planned actual gross profit and meets or reduces Call Center allocated budget.
  • Develops, evaluates, adjusts annual burden and Call Center operating plans on an ongoing basis.
  • Participates in the development, implementation, and continuous improvement of the service life cycle. Has a deep understanding of our systems, scheduling, and planning. Participates in creating Operational Systems.
  • Engages with Sales Team and with customer at startup of new PM Agreement. Understands special requirements of agreements: safety, parking, access, hours, notice, etc.
  • Supervises set up of new PM and Service Project Agreements– tasking and scheduling, Service Project contracts – tasking and scheduling.
  • Directs Coordinators billings forward.
  • Oversees manpower scheduling, procurement of materials.
  • Oversees Service Department functions pertaining to warehouse, vehicles, answering service, GPS, shop inventory, uniforms.
  • Reviews invoices, accounts receivable, accounts payable. work orders for accuracy.
  • Evaluates deep dive reports.
• Managerial Teamwork
  • Develops, communicates, enforces and monitors an effective Service Department.
  • Leads team in evaluating and improving operations and call center processes, resolves conflict, promotes teamwork.
  • Establishes and maintains collaborative working relationships by providing timely, accurate, and complete information.
  • Coordinates with appropriate P1 Group departments for timely delivery of material and manpower resources.
  • Provides timely, accurate, and complete information to the company’s senior leaders.
• Leadership
  • Looks for opportunities to improve operational efficiencies.
  • Engages with Service Leadership.
  • Lives the P1 Group operating principles and leads in accordance with the company’s leadership model.
  • Defines training requirements and coordinates for training interventions that promotes the professional growth of all assigned associates.
  • Personnel: Leads, develops, inspires, challenges, coaches, mentors, and promotes professional growth by providing clear expectations; timely, meaningful feedback (to include periodic formal performance appraisals); and, as appropriate, recognition, redirection, or positive discipline.

Position Qualifications:

• Experience:
  • Must have a minimum of 10 years of experience in the mechanical service industry.
  • Must have a minimum of 5 years of experience directly supervising personnel. This includes direct responsibility for leading and developing personnel, creating a culture of teamwork, employment decisions, performance evaluations, performance improvement meetings.
• Education:
  • A high school diploma or GED equivalent is required.
  • One of the following education paths is also required:
    • Bachelor’s degree (BS) in a construction or engineering related discipline,
    • Ten years of related HVAC/plumbing trade experience and/or HVAC/plumbing training,
    • Or equivalent combination of education and experience.
• Knowledge:
  • P1’s scheduling, planning, operating systems and procedures.
  • Strong mechanical service trade technical competency/acumen.
  • Proficient in using email, database, internet, spreadsheet, and word processing applications (specifically Microsoft Office products)
• Demonstrates good communication skills including written, verbal, non-verbal, public speaking, active listener.
• Demonstrates initiative and pursues independent professional learning/development.
• Demonstrates analytical and problem solving ability.
• Demonstrates management skills including but not limited to:
  • Creates a culture of teamwork.
  • Ability to delegate.
  • Able to resolve conflict.
  • Able to provide clear and concise direction.
  • Available and approachable – humble, servant leadership style.
  • Anticipate talent needs and ability to identify potential in teammates.
  • Ability to adapt to change and embrace technology.
• Demonstrates planning and time management including but not limited to:
  • Good planner and organizer.
  • Timely decision making.
  • Priority and detail oriented.
  • Plan in the shorter term (1-3 years), see the long term (2-5 years).
  • Convert labor and materials into services as efficiently as possible to maximize profits.
• Able to satisfactorily pass a criminal background check and drug screen.
• Able to meet P1 Service qualifications to operate a vehicle on company business. Must be able to satisfactorily pass a motor vehicle record check. Must be at least 18 years of age. Must possess a valid driver’s license. Must have access to drive a well maintained vehicle. Must have up to date registration with the local Department of Motor Vehicles. Both the candidate and the vehicle must be currently covered on a personal insurance policy.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email P1jobs@P1Group.com or call: 913-275-5694.

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