Operations Specialist

Full Time
Richmond, VA 23284
Posted
Job description
Summary

VCU’s Facilities Management is seeking to hire an Operations Specialist in the Operations Center.

The Operations Specialist responsibilities include, but are not limited to:
  • Service readiness of Computerized Maintenance Management System (CMMS), Fire Alarm Systems (FAS), and Building Automation Systems (BAS) to allow proper monitoring, command, and control of the University's assets
  • Coordinate operations and events ensuring prompt notification and detailed documentation
  • Provide exemplary customer service to all Operations Center customers to include faculty, staff, students, vendors, and contractors supporting the University's mission
  • Identify and document system deficiencies and advise management of tasks requiring priority attention
  • Process work requests through the University's work request and phone systems.

VCU Facilities Management has a competitive starting salary and a generous package of state benefits
  • 28 days of annual paid University leave
  • 16 days of annual holiday leave
  • Competitive health benefits package commences within 30 days of employment
  • Paid training
  • Retirement offered Virginia Retirement System
  • Tuition waiver with up to 2 classes per semester (6 credits)
  • Parental and Caregiver leave

Minimum Hiring Standards
  • Detail oriented with the ability to multi-task, analyze, and organize work processes required
  • Advanced personal computer skills required
  • Ability to memorize data of a repetitive nature required
  • Ability to communicate effectively orally and in writing to University faculty, staff, students, vendors, contractors, and government agencies
  • High School Diploma, GED, or equivalent
  • State of Virginia Driver's license required
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards
  • Knowledge of various building automation systems and digital fire monitoring preferred
  • Experience in Facilities Management, preferably monitoring building automation and digital fire systems
  • One year of BAS monitoring service experience preferred
  • One year of call center experience preferred
  • Experience with computerized maintenance management systems preferred

Required Licensure/Certification
  • State of Virginia Driver's license

Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting ( Moderate Lifting (20-50 lbs): Marginal
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Marginal
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Marginal
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme heat/cold: NA
Extreme Noise: NA
Vibrations: NA
Fumes: NA
Mists/gases: NA

Emotional Demands

Fast pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Marginal
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

Work Days/Hours: Shifts are 12 hours, 11pm-11:30am, Sunday-Saturday to include weekends and holidays

ORP Eligible: No

VCU Slotting: Operations Specialist FM 1-3 (17111-17113)

Closing Date: May 12, 2023

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