Job description

Job Title: Operations Supervisor

Department: Executive

Reports to: General Manager

Status: Exempt

Summary:

The main function of the Operations supervisor is to assist the General Manager (GM) in the daily operation of the hotel, as well as oversee the property in the absence of the GM. The OS Is responsible for managing the day-to-day operation of the front desk, housekeeping, maintenance, breakfast, and administrative teams in conjunction with the GM and making sure that all departments run smoothly and efficiently.

Essential Duties and Responsibilities:

· Leads and manages the day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals and schedule/assign work. Advise staff of formal policies and procedures, identify options, adhere to compliances, and resolve issues.

· Achieve and maintain overall satisfaction score (GSS) goals. Oversee the guest service function to ensure guest complaints are resolved appropriately to ensure complete guest satisfaction. Enforce and implement superior brand frequent guest programs that meet and/or exceed the expectations of the hotel’s clientele.

· Achieve satisfactory results in internal audits and thru self-assessment.

· Initiate disciplinary, or other staffing/human resources-related issues in accordance with company rules and policies. Alert GM of potentially serious issues.

· Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance, safety, and cleanliness. Establish and maintain preventive maintenance programs to protect the physical asses of the hotel. Achieve productivity and quality goals.

· Conduct and monitor performance goals for hotel staff and provide regular feedback. Ensures that all staff members are properly trained and supplied with the equipment and tolls needed to effectively perform their job functions/duties.

· Ensure a safe and secure environment for guests, employees, and hotel assets. Comply with all state and federal standards and inspection requirements.

· Promote teamwork and quality service through daily communication and coordination with all departments.

· Enforce positive employee relations; reconcile time attendance and payroll administration in compliance with wage and hour regulations,

· Perform daily room inspections to ensure cleanliness, efficiencies, and guest satisfaction. Monitor all departments daily to ensure performance in accordance with company guidelines.

· Interact with management company, owners regarding operation updates and current issues in absence of GM.

· Comply and keep in communication with regulatory agencies regarding safety and compliance matters.

· Ensure adequate inventory of supplies and equipment, discuss pricing or service issues to resolve and any vendor performance issues.

· Perform other duties as assigned or directed by general manager.

· Regular attendance is essential to the successful performance of this position.

· Due to the nature of the hospitality industry, managers may be required to work varying schedules and holidays to reflect the business needs of the hotel.

· Position requires weekends, mid-shifts, and PM’s.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Saginaw, MI 48604: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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