Job description

We have an excellent opportunity currently for an Operations team leader to manage, develop and lead a customer-focused operational support team with our Freight Forwarding client in North Dublin - 10 minutes from Swords. The role includes managing operational cost, monitoring schedules & routes, ensuring correct documentation and making sure that team members are aware of their duties.

The successful candidate will have a thorough knowledge of Freight Forwarding Operations to ensure that all shipments/trailers and relevant manifestation are handled quickly, safely and within budget. There will be fantastic progression opportunities within the company for the right candidate, so if you are ready to take on a challenging new role that will help you achieve your personal and professional goals, apply today!

Duties and responsibilities.

• To provide excellent customer service by responding to customer

enquiries and requests in a timely and professional manner.

• To meet the operational day to day delivery needs of customers in the most cost

efficient and effective manner.

• Responsible for ensuring that files are managed accordingly, and that billing and

costing are input and processed as per company procedures and time frames.

• Responsible for keeping the customer fully informed on order progression and any deviations, exceptions or changes that may arise from time to time.
• Communicating with internal as well as external parties to agree discrepancies raised by agents.
• To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed.
• Comply fully with the defined operating procedures (SOP’s) and processes.
• Support resources through effectively resolving service-related issues and/or queries while proactively reviewing the most effective approach.
• Support all continuous improvement initiatives including cross departmental projects through proactive engagement.
• Proactively support and fully comply with the Companies Health and Safety policies and procedures.

Experience required;

• Previous Freight Forwarding Operational experience in an extremely fast paced environment with several team members.
• Previous experience in multi-modal freight forwarding is essential.
• Minimum 3 to 4 years’ experience managing a team on an operational basis.
• Excellent communicator capable of managing upwards and downwards.
• Comfortable working to tight deadlines.
• Good Communications skills with proven work performance results.
• Exposure to working to KPI’s and the deliverance of same.

Market-leading Salary: + very generous ‘Opportunity to Earn’ rewards (OTE) +excellent benefits for the successful person

If you have the required experience and would like to apply for the position, please forward your CV

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Operations Team Lead experience in Freight Forwarding: 2 years (required)

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