OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity:

The Order Administrator is the central recipient for all Open Text products requests ready for fulfillment. Receive and print orders and e-mail, review requests for completeness and accuracy, then forward them to the appropriate process group for distribution. Generate license keys and maintenance certificates using various systems and set up electronic deliveries.

What it takes:

• 
  Process and retrieve orders from SAP, ITSM and e-mail
• Enter shipping and license information into SAP, ITSM and e-mail
• Review all requests for processing
• Generate product licenses and keys using various license key generation utilities
• Forward packing slips requiring outside fulfillment to the respective brand contact
• Hand off orders requiring physical delivery
• Set-up electronic deliveries
• Research and resolve issues with orders and license keys
• Assist global Support and sales staff with issues concerning orders
• Assist global customers with issues concerning orders
• Research and provide information for various audits
• May be required to attend various meeting and give presentations
• Assist on projects relating to Order Administration
• May be required to learn and assist with the job duties of Facilitation Specialist and Fulfillment Operations
• In-depth problem analysis
• Help to manage and assist on projects relating to Order Administration

You are great at:

• Decisions are made within well-defined parameters with input from senior team members and/or supervisor. Decisions impact the quality and accuracy of own work and other assignments.
• Routine decisions are made using existing policies, work practices or procedures. Validates non-routine decisions with a more senior team member.
• Works under direct supervision and requires general direction on completing routine tasks and specific instruction on non-routine assignment
• Resolves routine straightforward problems and some slightly more complex issues, related to job function. Refers to established standards and procedures to guide problem solving
• Contributes as a team member and applies team effectiveness skills in working with team members.
• May assist other staff in completing work assignments.
• Performs administrative duties requiring full knowledge of company policies and office administration processes and procedures. Requires some training and related office administration experience.
• Interactions are usually with functional team members and management. Will have some interaction with staff in other organizational functions.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.