Job description

JOB TITLE: Order Entry Coordinator FLSA STATUS: Non-Exempt

SUPERVISOR’S TITLE: Customer Service Director

General Summary: The Order Entry Coordinator will input customer orders received from the sales team.

Duties/Responsibilities:

· Receives and prepares requests from sales team or customers for sales orders, price quotes, order adjustments and order cancellations.

· Builds rapport with customers and ensures they receive excellent customer service.

· Uses computer system to retrieve necessary customer information, inventory information and purchase order status.

· Provides pricing, shipping dates, anticipated delays, and other order information to customers.

· Drafts purchase orders and invoices.

· Works closely with the supply chain department to ensure customer orders can be met and in the specified time frame.

· Maintains files of active orders and updates with changes to orders.

· Accurately maintains customer accounts to ensure billing information is correct.

· Communicates effectively with sales, supply chain and accounting departments.

· Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain good customer relations, including handling customer complaints in a professional and calm manner.
• Proficient computer skills, including word processing, spreadsheet software, and database applications.

Education and Experience: High School Diploma or equivalent required. 3-5 years in customer service setting preferred.

Physical Requirements: Ability to lift 10-15 lbs. Ability to sit or stand for prolonged periods of time.

Working Conditions: Standard office setting.

Equal Opportunity Employer
ProEgg Inc. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline, and termination.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Castle Rock, CO: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

• Microsoft Excel (Preferred)

Work Location: In person

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