Job description
Date Posted:
2023-02-21
Country:
United States of America
Location:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA
Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!
OTISLINE® Otis’ customer care call center has summer opportunities on first shift (8 am to 4:30 pm), split shift (11:30 am to 7:30 pm), and second shift (3:30 pm to 11:30 pm). Candidates will rotate between all 3 shifts. Shifts also include weekdays, some weekends and some holidays. OTISLINE® is a unique, quality-driven, customer-focused environment. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team.
Duties include: Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud. Ensure the timely dispatching of service mechanics and escalate request to Otis field management as appropriate.
Education
The successful candidate should have a High School diploma and currently attending college.
Experience/Qualifications
Excellent communication skills, including verbal, listening and written as well as attention to detail and the ability to follow standard processes and procedures. Ability to communicate with different levels of the organization.
Requires the ability to understand customer needs, aptitude to engage customer in conversation throughout the entire call, while navigating multiple tools, and to be adaptive to dynamic work environment.
Otis is An Equal
Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
careers@otis.com
.
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