Outreach & Customer Care Supervisor (Employment Services Supervisor 1)
Full Time
Salem, OR
Posted
Job description
Initial Posting Date:
05/04/2023
Application Deadline:
05/14/2023
Agency:
Employment Department
Salary Range:
$4,618 - $7,135
Position Type:
Employee
Position Title:
Outreach & Customer Care Supervisor (Employment Services Supervisor 1)
Job Description:
This position can be worked remotely from any location in Oregon. The successful candidates could use a local WorkSource Oregon office in situations of natural disasters, or power outages. The position has a hybrid schedule that requires quarterly meetings at the Salem Central Office.
We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. To help build job-seeking skills for state employment (writing your resume/cover letter; interviewing) you can register for a virtual workshop with
Worksource Oregon
.
At Paid Leave Oregon, we are focused on designing a program where people with diverse backgrounds and experiences have full access to paid leave benefits when they need them the most. Our goal is to provide service using a trauma-informed and person-centered approach for an excellent customer experience. Our mission and vision is to support a workforce that is representative of the people we serve including people at the margins of society such as Black, Indigenous and other people of color women, people with disabilities, veterans, rural residents, people who are justice involved, and LGBTQIA+folks
What you will be doing
:
This position provides leadership for the front-line staff who help deliver Paid Leave Oregon benefits to Oregonians, with a specific focus on Outreach, Claims Processing and Customer Care. The person in this position will provide expertise in customer service skills for external and internal customers, through email or by phone. This position will lead efforts to build effective process improvements and business process tracking, performance monitoring and quality assurance to ensure Paid Leave staff provide high-quality, trauma-informed and person-centered customer service.
For a full job description,
Click Here
What we are looking for:
We require a cover letter and resume. Please make sure these are attached to your application. In your cover letter/resume, tell us how your skills and qualifications meet the desired attributes below:
- Commitment to valuing diversity and promoting inclusion.
- The ability to effectively exchange information with internal and external customers; excellent communication skills, both verbally and in writing, to a wide range of audiences.
- Experience ensuring a creative process allows ideas to be evaluated, adopted, and implemented when appropriate.
- The ability to consider and appreciate many perspectives, backgrounds, and values; commitment to ensure these differences are included and involved throughout the organization.
- The ability to actively engage employees at all levels of the organization, recognize their potential, and support their future career growth.
- The ability to responsibly manage resources, actively promote a culture in which resources are effectively used, and implement practices and strategies with accountability standards that support agency mission and goals.Experience in creating, coordinating or overseeing outreach and engagement strategies or plans
- Experience managing financial planning, budgeting, procurement and contracting, information technology, human resources, decision-making, planning, and program resources to meet the division’s mission.
- Experience providing leadership, management, and decision-making through planning, prioritization, allocation and development of assigned resources that support agency mission and goals.
Required Minimum Qualifications:
Three years of lead work, supervision, or progressively related experience; OR a bachelor’s degree in a related field.
If you are a current State employee, you will need to update your Workday employee job history to include current position.
Your resume, cover letter, and Workday profile need to show how your skills and work/school/volunteer experience meet the desired attributes. All resumes and cover letters need to be uploaded through your Workday account.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to give extra information after you apply.
What’s in it for you:
- A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a survivor of sexual assault, domestic violence, harassment, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
- A workplace that balances productivity with enjoyment, and encourages learning and mentoring.
- Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
- Work/life balance, 11 paid holidays a year, and a
competitive benefits package.
Contact Information and Helpful Links:
- If you have questions about the position or need an alternate format to apply, please contact us at 503-947-1289;
OEDHR.OED_INFO_OEDHR@employ.oregon.gov. Please be sure to include the job requisition ID number.
-
Reasonable Accommodations
-
Interview Scoring Criteriaused during recruitments.
-
Understanding the State Application Process
Equity and Inclusion:
We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
- View guidance our hiring managers use at the following website:
Equity and Inclusion Recruitment Questions.
- Please read more about our
Gender Identity and Expression Procedure!
Veterans’ Preference:
- Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website:
Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1-800-692-9666 NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
Additional Information:
- This position is management service and is not represented by a union.
- This recruitment may be used to fill future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
- Important: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. The required application materials submitted at time of application will be used to establish salary based on a pay equity assessment. For further information, please visit the
Pay Equity Projecthomepage.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the
Classification and Compensationpage for more details, or you mayvisit our websitefor information on Pay Equity.
- United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate, you must present your I-9
acceptable documents(See page 3) for employment verification.
Hybrid Remote Work Information:
Candidates may be approved for hybrid remote work. Hybrid remote work suitability is evaluated based on business needs at the time of hire. Hybrid remote work approval can be revoked at any time. Candidates are expected to:
- Be able to report to the office location listed in the job posting, as necessary.
- Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements;
Click hereto view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
- Have a private workspace.
- Maintain good standing (i.e. no performance or attendance issues).
Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our
Criminal Records Check Policy
or contact us at the number below with any questions.
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