Job description

GUEST SERVICE AGENT- (OVERNIGHT)

SUMMARY: The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You’ll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review arrivals noting special requests, blocking rooms as needed. • Check in and out hotel guests in a confident, professional and friendly manner. • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. • Follow established key control policy. • Ensure proper credit policies are followed. • Submit all lost & found articles accompanied by a completed lost & found report. • Familiar with all fire and emergency procedures. • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. • Verify credit limit report. • Monitor room availability throughout shift. • Review daily the selling status of the hotel using yield management system. • Attend department meeting once a month. • Able to communicate via telephone and/or radio with other departments.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Previous experience in a Front Desk or customer-facing role is preferred. • High school diploma or general education degree (GED) required. • Knowledgeable of immediate area, services, attractions, and events. • Flexible schedule, able to work overnights, weekends and holidays. • Work well under pressure, dealing with many arrivals and departures within a short period of time. • Familiar with hotel systems and operations, and the ability to enter in information accurately is preferred.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Previous experience in a Front Desk or customer-facing role is preferred. High school diploma or general education degree (GED) required. Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Physical Demands: While performing the duties of this job, the employee is constantly required to use a keyboard, dial, stand, see, hear, write and speak. The employee is frequently required to reach, handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation), collate/file and walk. The employee is occasionally required to bend, squat, climb stairs, push and pull. The employee is minimally required to crouch, kneel, crawl, balance, twist, stretch and sit. The employee is occasionally required to lift and/or move between 10-50lbs and minimally required to lift and/or move between 75-100+lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, use verbal communication, have customer contact, handle multiple concurrent tasks, and constant interruptions. The employee is frequently required to use written communication and is occasionally required to use math skills. Work Environment: While performing the duties of this job, the employee may be continuously exposed to noise and will occasionally be exposed to fumes. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• Miami Beach, FL 33139: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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