Parking Ambassador - Parking and Transit Services
Full Time
Omaha, NE 68182
Posted
Job description
Posting Details
Position Information
Job Title
Parking Ambassador - Parking and Transit Services
Department
Parking and Transit Operations
Essential Functions
This position in Parking and Transit Services is a public-facing contact for customer service and is the first point of contact for many visitors, event guests, and visiting dignitaries from both the internal university system and the external community coming to campus needing parking for events and activities.
This position is responsible for controlling access to restricted lots by primarily operating the booth at the entrance of parking lot E, including using computer equipment, databases, software, mechanical gate controls, communication equipment and informational signage; greeting visitors with parking reservations to campus, allowing access to restricted parking when appropriate, and directing visitors to alternative parking locations when they do not have a reservation or parking lot volume forces overflow; collaborating with CEC and other departments and communicating with Parking and Transit Manager to determine potential overflow situations and actions; and, opening up lot space for bonus day parking for faculty, staff, and students by analyzing daily lot reservations, determining lot availability and status, and updating signage.
This position assists visitors by providing general information regarding parking for events and activities on campus; by having a familiar knowledge of campus including building locations, parking options, and parking rules and regulations; by communicating changes and resolving discrepancies as needed; by monitoring lot volume and determining overflow need and activation; and by collaborating with the Field Supervisor, Parking and Transit Manager, and other university departments to provide consistent, professional, and efficient parking service.
This position must function in a hospitable and patient manner; listen attentively to visitor questions and concerns; communicate information clearly; resolve difficult situations independently, with empathy and good judgement; and arrive for shifts in a punctual and reliable manner.
Skills necessary to perform this job include, literacy, computer experience, customer service skills, mechanical aptitude, and conflict resolution skills.
Work Schedule
Monday-Friday 2PM - 7PM (25 hours/week)
Additional Duties
Restricted Lot Access Control: Operate parking booth equipment, including computer equipment, databases, software, mechanical gate controls, communication equipment, and informational signage. Greet guests and visitors, providing relevant information regarding parking rules and regulations, campus geography, and event locations. Interdepartmental communication as needed to assist guests and visitors and provide best information available. Directing guests and visitors to alternative parking in overflow situations, providing temporary permits via kiosk codes as needed. Work with Parking and Transit Manager to determine overflow solutions and to maximize lot availability.
Additional Duties: Operate Parking Services vehicle as needed. Assist management on additional duties as assigned.
Additional Duties: Operate Parking Services vehicle as needed. Assist management on additional duties as assigned.
Required Qualifications
Required Education: High School Education or equivalent.
Required Experience: One (1) year of experience in customer service, databases, computer programs, and devices.
Additional Requirements: Valid driver’s license.
Preferred Qualifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly sits; may stand, walk. See, hear, speak and use of hands.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly works indoors. Noise level is low to moderate.
Salary
$15/hr
Posting Detail Information
Posting Number
2023-00142
Open Date
03/06/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Initial screening for minimum qualifications will begin immediately. Detailed review of applications for candidacy will begin on or after 4/04/2023. To ensure full consideration, please apply by the review date.
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, relation, disability, age, genetic information, veteran status, marital status and/or political affiliation in its programs, activities, or employment. UNO is an AA/EEO/ADA institution. For questions, accommodations, or assistance, please call/contact the ADA Coordinator at 402.554.2463.
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