Job description

Job description

Do you believe your job is to exceed your client's expectations? That means going beyond our "to-do" list to actively identify opportunities, address challenges, and make improvements even before our clients ask you to. Do you treat every client as an individual, and base our solutions on what they need, not what we want? Whether it's a question, a complaint or a crisis, do you strive to respond promptly and professionally? By keeping our phones on and our ears open, we keep our clients happy and assured that Access is on top of things. Access was founded on the mere principal of being accessible.

Job Summary

This position is responsible for assisting in managing the relationships with the Board of Directors, Developer, Homeowners and Committees of the community, and assisting with the day-to-day operations of the association, amenities, common areas and all other assets.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Abilities and Skills required:

• Achieves operational objectives by contributing association management information and recommendations to strategic plans and reviews; preparing and completing action plans; increasing productivity, quality, and customer-service standards; resolving resident and organizational concerns; determining management system improvements; implementing change.
• Meeting community financial objectives, contributing to the annual budgets and ensuring budget compliance as well as analyzing variances and initiating corrective actions when appropriate.
• Updates job knowledge by participating in educational opportunities, reading professional publications and maintaining personal and professional networks.
• Covers Front Desk and provides exceptional customer service to residents, vendors, team-members and guests.

Additional Duties and Responsibilities

• Have at least two (2) years of face-to-face customer service experience.
• 2 years of property management experience preferred.
• Assist in conducting inspections of common areas of association property to ensure proper maintenance.
• Process, approve and code all vendor invoices for payment in a timely manner.
• Communicate with homeowners, board members and vendors and respond to concerns within the community's policy.
• Prepare written monthly management reports, weekly community bulletins, and approve event bulletins.
• Attend and participate in monthly Board of Directors meetings, Annual meetings, Committee meetings and Staff meetings
• Have the desire to be stable and carry out the vision of the board in the community
• Hours will fluctuate depending on scheduling. Weekends may be required and attendance at all board meetings, staff meetings, as needed.
• Additional Duties and Responsibilities
• Practice and adhere to Access Management's Service
• Conduct business at all times with the highest standards of personal and professional ethics
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the
• Follow all policies and Standard Operating Procedures as instructed by

Education & Experience

High School diploma or equivalent AA or in hotel/hospitality or property management preferred. CAM License a plus.

Knowledge & Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent people skills, team building skills and conflict management skills.
• Strong knowledge of Microsoft Office Suite applications, especially Word, Outlook, Excel and PowerPoint.
• Excellent written and verbal communication
• Ability to make sound business decisions and work effectively with little or no supervision.
• Strong Time Management
• Strong Problem Solving and Conflict Management
• Ability to successfully work with a wide range of personnel including vendors, personnel, office staff and all levels of management

Tools & Equipment

Proficient user of technology such as computer, phone, cell phone, printer, office equipment.

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for long periods of time and be able to freely move about the office and building.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

Job Type: Part-time

Pay: From $14.00 per hour

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Kissimmee, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Required)
• Microsoft Office: 1 year (Preferred)

Work Location: One location

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