An opportunity currently exists for a part-time Operations Coordinator based in our Dublin location, working part-time at 3 days (22.5 hours) per week.

The Operations Coordinator will effectively perform all aspects of client services within the store that relate to Client Repairs, Servicing orders, call enquiries and client correspondence. They will support and exemplify the company standard of offering excellent one to one service by utilizing consultative selling tools, product knowledge and proactive follow up for building and re-building client relationships.

Competency Skills

The Tiffany & Co Operations Coordinator will exhibit skills in the following competencies:

• Credibility: Demonstrates character, displays professionalism, models agility.
• Expertise & Judgment: Demonstrates expertise and business acumen, applies judgment, takes calculated risks.
• Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes.
• Partnership: Collaborates productively, cultivates and manages talent, communicates with impact.
• Execution: Strives for excellence, delivers results, and measures outcomes.

Key Accountabilities

The Tiffany & Co. Operations Coordinator will be accountable for the following Key Accountabilities:

Client Service Back office tasks

• Effectively manage the client repair log
• Allocate repairs to most applicable vendor/workshop
• Manage shipping to LTSC, TSC US and Noble Time
• Manage costs and invoice approvals

Post Sale Service Administration

• Ensure that all Repair Order Forms are entered, monitored and completed in a timely manner. Successfully meet the company's quality standards with regard to completion of all Orders.
• Ensure that all Service orders and Valuation Forms including Engraving are monitored and completed in a timely manner.

Client Communication and Development

• Ensure that Client enquiries are being responded to in an appropriate and timely manner
• Deliver client service excellence through words and actions; Engage every client in an interaction that results in the highest level of client satisfaction.
• Positively contribute to store’s delivery of the Tiffany experience and Tiffany brand promise.
• Handle all merchandise with extreme care to ensure safe transfer and postage
• Certify that all correspondence via e mail, mail, telephone is responded to within the specified timeframes

Cross-Functional Support

• Support management in the Dublin and UK & Ireland Operations locations in training employees on post sale service offerings, service timeframes and assisting with ongoing cross training.
• Act as a liaison between client and the internal departments of the company.

Additional Duties

• Take ownership of any other duties that are assigned by the Manager
• Provide support on the sales floor as and when required

Required or preferred qualifications / Primary job requirements

• Client Service/ Retail Experience
• Computer Literate, word and excel
• Experience of working within a fast paced, pressurized environment
• Technical/Jewelry background
• Must speak and write English fluently