Part Time Contract – 34 hours (per fortnight)

The CareChoice Team is focused on transitioning CareChoice to become the most trusted and respected Nursing Home brand in Ireland. An innovative organization that develops in line with much needed growing demand for quality long term care facilities, we are a company that leads the dialogue to help reshape the market.

We are currently looking for an experienced Receptionist to join our team in Malahide Road. This is a part-time permanent contract of 34 hours over 2 weeks, the role will involve some weekends and evenings.

Job Purpose

Working with all departments and providing the best possible customer care and administrative support. Providing a friendly environment where queries are handled professionally and with confidentiality.

All employees are expected to honour the privacy of the resident. Respect for the individuality, dignity, autonomy and empowerment of the resident must underpin all activities and interactions undertaken during the course of their duties.

Key Responsibilities:

Reception

• Responsible for the operation of the switchboard and redirect calls in a professional and courteous manner
• Maintaining an organized. neat and tidy office
• Providing secretarial support for managers where needed
• Proficient use of Word, email, Internet, excel, power point, photocopier, franking machine, fax machine and other office equipment.
• Completing all the paperwork involved in admitting and discharging Residents
• Imputing residents files to ensure all are up to date
• Receiving and recording cash receipts. Issuing receipts to customers
• Coordinating incoming and outgoing mail
• Refer any queries regarding bed vacancies to the relevant manager
• Filing residents details and archiving old files
• Ordering any supplies using the purchase order system
• Co-ordinate complaints handling and compliance with the Complaints policy

Communication and Relationships

• Directing any queries regarding residents welfare to the Nursing staff
• Working as part of the team
• Attending Department meetings as required
• Aware of all internal memos and directives by management
• Attending the six monthly communication meetings
• Communicating any grievances with line management
• Maintaining an open and honest relationship with all departments including the kitchen, Activities, Maintenance, Finance, Human Resources and Senior Management Team.

What we offer:

• Competitive rates of pay
• Comprehensive induction training
• A rewarding working environment, with support from supervisors and managers
• Subsidised meals
• Training & Development opportunities
• Employee Assistance Programme which offers advice and counselling services, for carers and their immediate families
• Refer a friend bonus