Job description

Are you a great communicator who excels at making connections with people and troubleshooting complex situations? Do you have a knack for creating a warm and welcoming atmosphere while managing a multifaceted workflow? If so, join our innovative and collaborative team as a Client Care Specialist for Maine Veterinary Medical Center in Scarborough, Maine!

The Client Care Specialist follows and enforces established procedures to ensure that our clients receive efficient and courteous service, including researching and resolving client issues. They are the first point of contact for the hospital and provide a supportive and engaged interaction for our clients at all stages of their visit.
We are looking to hire one part-time candidate for this role; the required schedule is Sunday 6a-2p, Thursday 5p-10p and Friday 5p-10p with an optional additional shift on Saturday 5p-10p if interested. Excellent opportunity to work with a friendly and collaborative team, in a 20,000 sq ft state-of-the-art facility in a fabulous location.
This position is eligible for quarterly profit-sharing bonuses!

Key Responsibilities:

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Greet customers as they arrive, and act as the main contact point for the hospital.

• Provide day-to-day client services of the front office and support staff throughout the office.
• Answer a busy multi-line phone system and transfer calls to relevant departments.
• Schedule and manage appointments for the hospital.
• Resolve informal client issues as well as maintaining and reporting on these issues to the Client Services Supervisor.
• Make decisions on behalf of the department, utilizing good judgment, in the best interest of the hospital and the clients.
• Maintenance of reporting tools and queries needed to manage the business, including email, inter-hospital communications and practice management software.
• Responsible for inventory of supplies and informing Client Services Supervisor when supplies are needed.

Requirements:

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Associates degree or equivalent experience.

• 2+ years of experience in customer service: prior veterinary experience desired but not required.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Strong technical and computer skills.
• Excellent oral and written communications skills and attention to detail.
• Self-starter and team player.
• Strong client service background.
• Friendly, Professional and Compassionate!

The pay rate for this role is $19-23/hour depending on experience!
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About us:*
Maine Veterinary Medical Center (MVMC) is a VECCS level one certified Rarebreed practice, located in Scarborough, Maine. MVMC’s 20,000-sq. ft, state of the art facility, with manicured landscaping, a generous fenced in yard and walking trails won the 2010 Hospital Design People's Choice Award and has been featured in many hospital design advertisements. MVMC has full in-house laboratory capabilities, a fluoroscopy suite for interventional procedures, a helical 16-slice CT, MRI, digital radiography, dedicated respiratory ventilator, in-house telemetric monitoring, ultrasound, advanced surgical procedures, and endoscopy. MVMC employs 5 Neurologists, 4 Internists, 3 Surgeons, 2 Oncologists, 4 Criticalists, 1 Cardiologist, a Certified Rehabilitation and Acupuncture veterinarian, 2 Radiologists and a great team of emergency clinicians to offer advanced services to a well-educated client base. Check out our technology here: MVMC Technology

Scarborough is located on the coast just outside of Portland. Scarborough offers lovely sandy beaches and the rocky coastline made famous by a local artist, Winslow Homer. Scarborough Public Schools is a top-rated, public school district. Portland: the largest city in the state of Maine is just a few miles away. Portland was ranked # 5 on CNBC’s list of hottest job markets in the US in 2020 and is the only US destination listed as a must-visit in 2020 By Conde Nast! It was also ranked in the top 25 Best Places to Live by US News and World Report and ranked on Money Magazine’s list of 100 best places to live in 2019. As for the food scene, Portland was named the 2018 restaurant city of the year by Bon Appetit magazine! With an abundance of local businesses, restaurants, art galleries, parks, theaters and a strong boating and fishing community, Portland offers a unique opportunity to experience the quintessential Maine coast, as well as an urban sophistication. Live and work in Vacationland!

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A common purpose with an uncommon passion—this is Rarebreed Veterinary Partners.* We are a purpose-driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for all our employees. Afterall, work should be your happy place! We focus on providing the best culture, tools, and support to our hospitals to allow the staff to focus on what they love most, caring for our animals.

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What else do we have to offer?*

• At Rarebreed, we provide employees in the veterinary profession with the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:
• Competitive base compensation plus bonus incentive
• Competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th%
• Generous paid time off to ensure a healthy work/life balance
• Employee Referral Award Program
• Company-paid life insurance and short-term disability, voluntary life insurance available
• Medical and Dependent Care Flexible Spending Accounts
• IDEXX diagnostic fees for personal pets covered
• Personal pet care discounts
• Access to Employee Assistance Programs
• Continuing education time off and reimbursement
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
• Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.

Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Job Type: Part-time

Pay: $19.00 - $23.00 per hour

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