Job description

The ideal candidate will be a successful people manager and will be responsible for all aspects of the parts department, ensuring external and internal customer satisfaction.

Duties and responsibilities include, but are not limited to:

• Hire, train, mentor and lead the parts department staff. Conduct annual performance reviews. Provide coaching to team members on ways to increase efficiency, productivity, and profitability.

• Develop strong customer focus within parts team. Ensure team is providing a high level of customer service to both external and internal customers.

• Manage and supervise parts inventory, purchasing and invoicing.

• Review and approve all inventory invoices for payment

• Establish inventory controls and stocking levels for maximum inventory turns.

• Maintain showroom and displays to showcase available parts and accessories.

• Create and monitor annual parts department sales goals and budgets, in alignment with branch financial objectives. Ensure parts team understands monthly sales objectives.

• Review outstanding accounts receivables. Establish collection plans and monitor diligently.

• Oversee monthly cycle counting process and make appropriate inventory adjustments.

• Oversee return windows from various manufacturers, control inactive and obsolete inventory.

• Utilize manufacturer portal to look up and source appropriate parts.

• Represents the company at factory, industry, and company events.

• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified.

• Performs all other duties as assigned by management in a professional and efficient manner

Desired Skills and Experience:

• High school diploma, GED or vocational training/certification

• 4 year college degree or equivalent experience in parts operations and/or parts sales at the supervisory or management level preferred

• Safe work habits, customer service oriented, a problem solver, reliable, ethical, able to adapt quickly to people and changing environments - customers, suppliers, department employees, colleagues and manufacturer's employees.

• Strong organizational and communication skills, pricing principles and discounting techniques.

• Solid inventory management skills, sales techniques and methodologies, systems and product knowledge, warehouse storage systems and storage layout principles.

• Must be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear

• Regularly exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat, moving mechanical parts and equipment, and noise level in working environment can be moderate to high.

• Background check, pre-employment drug testing and clean driving record required

• Personal appearance must be neat and clean

• The hours of this position are from 7 am to 5 pm - Monday through Friday and some Saturdays may be required as business needs arise.

• Certain positions require a valid driver's license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function or when employees must obtain and drive rental vehicles during the course of conducting company business

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you willing to undergo a background screen, in accordance to local laws and regulations?

Experience:

• Management: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Parts Counter: 2 years (Preferred)

Work Location: In person

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