Department Overview:
Function/Duties of Position:

• Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceeds the service standards of the health care industry.
• This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.

• Obtains prior medical records and imaging studies if appropriate.
• Answer multi-line telephone, aid with clarifying orders, and notifying clinics of errors.
• Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.
• Mail information packets.
• Provide personal reminders to patients about upcoming appointments.
• Schedule patient appointments.
• Accurately assess what type of appointment is needed and with which breast specialist, and schedule correctly.
• Schedule all breast imaging appointments, including but not limited to mammography, ultrasound, MRI, and procedures.
• Prepare necessary paperwork and labels for both phlebotomy specimen collection and imaging exams.
• Verify orders using Epic.
• Obtain prior medical records and images if appropriate.
• Track requests for outside records to ensure receipt and processing prior to appointment.
• Arrange for digitizing of outside images (film and CD).
• Burn CD of images for patients or providers upon request.
• Return medical records and images as appropriate.
• Demonstrate ownership and authority for the tracking and maintenance of records.

• Greet patients and confirm that an appointment has been kept.
• Inspect insurance cards and/or authorization notices.
• Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.
• Verify and update the common data set on-line.
• Monitor patients waiting for services and follow-up with staff and management as necessary regarding delays.
• Explain and satisfy any necessary patient signature requirements.
• Demonstrates ownership and authority for the patient experience while in the waiting room and on the phone.
• Keeps reception and waiting area clean and organized.
• Employee completes other duties as assigned.

• Gather and/or verify patient information including demographics, insurance coverage, and financial status.
• Confirm patient eligibility for health care coverage and clarify any managed care arrangements.
• Verify appropriate accounts are active and associated with services to be received.
• Confirm authorizations for imaging procedures and laboratory studies.
• Enter all information accurately into OHSU databases or into the medical record when necessary.
• Follow up on pending authorizations until they are obtained.

• Complete successfully the required PAS initial training and core competency assessment before or during the trial service period.
• Complete all required update modules.
• Maintain core competencies and demonstrate continuous application of these skills throughout the period of employment.

Required Qualifications:

• Six months of recent work experience in a medical office setting, including high volume administrative, direct patient contact OR
• One year of recent work experience in a high volume administrative, direct public contact position or successful completion of the PAS Trainee position.
• A history of excellent work attendance is essential.
• Demonstrated excellent communication, telephone, customer service, prioritizing, and problem-solving skills.
• Demonstrated ability to be self-directed, organized, handle multiple complex transactions, and work in a team environment.
• Basic computer keyboarding skills including typing 30-45 wpm.
• Must be able to perform the essential functions of the position with or without accommodation
  

Preferred Qualifications:

• High School Diploma
• Radiology medical office setting preferred.
• Scheduling, insurance authorization, hospital scheduling, and cash handling experience.
• Experience in a Radiology and/or Laboratory setting.
• Medical terminology.

Additional Details:

• This is a full-time position with overtime as needed, The schedule and hours for this position vary.
• This position may require working possible weekends.

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.