Job description
Job Responsibilities
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Accepts and provides direct/honest feedback between team members in a non-punishing manner.
- Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
- Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
- Gathers information about customer complaints in a courteous and professional manner.
- Troubleshoots individual admission issues in collaboration with other departments/staff.
- Identifies and communicates payroll authorization and referral requirements.
- Delivers an acceptable volume of work with high levels of accuracy.
- Other duties as assigned.
Additional Requirements
Education:
High School Diploma or GED
Experience:
2 years of healthcare patient access experience, or 2 years of experience in healthcare revenue cycle.
Skills:
Proven proficiency in multiple Patient Access functions.
Advanced communication and computer skills.
If hired or transferred into an Ambulatory setting, team member is expected to successfully complete Inova Service Excellence Training within three months of hire/transfer date.
About Inova
Inova is Northern Virginia’s leading nonprofit healthcare provider. Our mission is to provide world-class healthcare – every time, every touch – to each person in every community we have the privilege to serve. Inova’s 20,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.
Inova’s five hospitals are consistently recognized by the Centers for Medicare and Medicaid Services (CMS), U.S. News & World Report Best Hospitals and Leapfrog Hospital Safety Grades for excellence in healthcare.
Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit. Its hospitals have a total of 1,936 licensed beds. More information and statistics about Inova can be found at www.inova.org.
Inova is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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