Vista Healthcare/Southwest Spine and Pain is hiring for a Patient Access and Services Representative. Individual must be able to multi-task and interact well with co-workers and patients. Computer literacy is a must as all records are electronically based. Compensation will be competitive. Hiring for both Part Time & Full Time Position is in our Administrative Offices. Flexible schedules available for mornings, afternoons, etc.

Responsibilities include, but are not limited to, the following:

• Welcomes and greets patients and visitors in person
• Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
• Optimize patient satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time.
• Scheduling within the guidelines of multiple providers, verifying schedules and insurances
• Assure the accurate new patient packet is mailed or emailed at time of scheduling.
• Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner.
• Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to:
  • Demographic information
  • Collect and post/record payments
  • Cost Estimates
  • Verify insurance coverage, benefits, and client financial responsibility
  • Max out of pocket
  • Deductible
  • Co Pay
  • Co-Insurance
• Scheduling appointments for multiple providers
• Scheduling within the guidelines of each provider, verifying schedules and insurances
• Keeps patient appointments on schedule by notifying provider of patient arrival; reviewing service delivery compared to schedule and reminding provider of service delays
• Maintain reception areas
• Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
• Coordination of patient referrals
• Ability to multitask
• Maintains operations by following policies and procedures and reporting needed changes
• Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
• Demonstrate respect for our patients and fellow care team members in every interaction.
• Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
• Always maintain a professional and positive attitude.
• Demonstrate teamwork and support for fellow care team members by offering assistance.

Requirements:

• Must have high school diploma or GED
• Computer proficiency and phone skills are required
• Excellent communication and customer service skills
• Positive attitude
• Team player
• Healthcare Experience (preferred) but we will train the right person