Department: 16008944 RCM River Falls Patient Access
Shift: Day (United States of America)
Hours: 20
Contract: Non-Union
Weekend Rotation: Occasional
Job Profile Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record.
Job Description:

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in and interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • Documents any issues and resolutions in electronic medical record.
  • Uses resources, tools and procedure to complete registration for complex accounts.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.
  • Obtains cost information and explains information to patient if necessary.
  • Collects co-pay or deductibles.
  • Assists and counsels patient with application process for available financial assistance programs.
• Provides technical or functional direction for employees.
  • Mentors new staff.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
• Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 2 to 5 years of revenue cycle or healthcare insurance experience required and
• 2 to 5 years of customer service experience required and
• 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook required and
• 0 to 2 years of general office experience required and
• 0 to 2 years of experience as a Patient Access Representative required
• Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

Additional Job Description:

Work Schedule: Day shift, Monday through Friday.