Job description

About The Institute on Development and Disability (IDD)
Link https://www.ohsu.edu/institute-on-development-and-disability/about-us

The Institute on Development and Disability within the Department of Pediatrics at OHSU works with patients, families, clinicians, researchers and many other professionals to meet the goal of improving the lives of people with disabilities. We perform research and care to support every patient, from premature babies to older adults, facing changes in life due to the onset of disabling conditions. With more than 100 years of practice, we understand how to best meet the needs of our patients and their families in Oregon and beyond.

About CDRC Eugene
Link https://www.ohsu.edu/doernbecher/CDRC Eugene

The Eugene campus of the Child Development and Rehabilitation Center provides interdisciplinary clinical services for persons with developmental disabilities and other special health care needs. CDRC Eugene programs and services are provided at the Clinical Services Building on the University of Oregon campus.

Function/Duties of Position

The Patient Access Service Specialist is the first point of contact for new patients on the phone, in the office at the front desk, and the scheduler for appointments. The work environment is a combination of primarily scheduler, receptionist, and other assigned duties. This position involves serving at least one full-day shift at the front desk and associated duties each day as well as at least one full-day in clinic to relieve the front desk for breaks, lunch, and as needed. This person gathers and records required information about patients; provides specific customer service which includes confirming health insurance coverage, registration into EpicCare, scheduling appointments, and assisting patients in an office or clinic setting. This position requires out of the box thinking, strong ability to multi-task and above all else, exceptional efficient customer service skills. This position may, but is not required, to offer remote working options.

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position OR successful completion of the PAS Trainee position.
• Proficient in applications using Windows, Epic,Order entry and SMS applications.
• Basic computer keyboarding skills including typing of 30-45 wpm.
• Working knowledge of medical terminology.
• Strong relationship building skills with patients, health plans, providers, staff, management; able to work collaboratively within a team.
• Exceptional customer service skills both in-person and on the phone.
• Exceptional interpersonal skills, ability to resolve conflicts and to problem-solve between parties.
• Patient advocacy skills - evaluate patient concerns for timely resolution.
• Strong organization skills and ability to multitask.
• Sensitive to patient needs.
• Ability to manage competing priorities.
• Ability to meet deadlines and urgent patient and system needs.
• Must be flexible to cover hours of clinic operation.
• Proven record of consistent, reliable, and regular attendance, punctuality, and dependability.
• Demonstrated evidence of strong written and verbal communication skills.
• Demonstrated evidence of critical thinking skills, ability to manage competing priorities, and ability to work independently.
• Ability to meet deadlines and urgent patient and system needs.
• Willingness to serve as a positive and professional role model.

Preferred Qualifications

• High school diploma or equivalent.
• Managed care processes
• Bilingual in Spanish.

Additional Details

Please upload cover letter and resume.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply.
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

***Located at the CDRC Eugene clinic location on the University of Oregon campus***

Job Type: Full-time

Pay: $21.42 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics
• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Eugene, OR 97403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: Hybrid remote in Eugene, OR 97403

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