Summary:

The Patient Access Supervisor will provide leadership and staff development to the patient access and admissions departments.

Job Duties & Responsibilities:

• The Patient Access supervisor will have a working knowledge of the receptionist, support specialist, registration specialist, patient access specialist and intake specialist roles and responsibilities and have the ability to fully function in the roles as needed.
• The Patient Access supervisor will have involvement with managed care companies as needed and coordinate with the utilization review manager or lead.
• The Patient Access Supervisor will work collaboratively with CTS department to ensure health of the phone system and Cerner workflows
• The Patient Access Supervisor will have involvement in the interviewing, hiring and onboarding process
• The Patient Access supervisor will provide leadership, including guidance for profession and line of service, to the Admissions/Patient Access department:
• Assists in the day to day decision making (i.e. frequent bed status updates from program managers, support census across the system by case finding and routing, assist staff with complicated cases, assist/coordinate financial decisions with the manager of Patient Accounts and Managed Care Manager.
• Assist with day to day physician issues as needed (i.e. contacting to discuss recommendations or decline cases, contact to review/discuss complex cases, contact medical director regarding physician capacity issues).
• Involve the Admissions manager with managerial decisions.
• Have select group of direct reports as designated by Admissions Manager
• Support Payroll needs by approving PTO, payroll management system time card adjustments and approvals

Education/Training Requirements:

• Bachelor’s Degree in behavioral science required, Master’s Degree preferred.
• 1 year of leadership experience is required
• Knowledge of joint commission documentation and medical records standards.
• Must pass pre-employment background and drug screen.
• Position may require COVID vaccination or medical/religious exemption based on future CMS mandate.

Benefits:

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org.

EOE/MFDV

Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)