Job description

Envision Optics LLC is hiring for their location in Peachtree City, GA.

Website: www.myeyelab.com

OVERVIEW

At My Eyelab our Patient Coordinators carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

KEY REQUIREMENTS

• 1+ year of customer service, preferably in clinical settings
• Excellent communication skills
• Superior relationship building skills
• Attention to detail
• Technology oriented
• Eligibility to work: Work Permit/Green Card/Citizenship

KEY ACCOUNTABILITIES

• Greet our patients and customers as they enter the store, identify patients’ needs to ensure an easy and memorable experience while providing promotional products and services available
• Answer customers’ inquiries and gather the necessary information to facilitate sales
• Foster a strong partnership between the retail team and professional services
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry autorefraction, visual acuity, color test, stereopsis test, Amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met
• Ensure brand standards by performing basic housekeeping duties when necessary
• Other duties as assigned and required

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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