Job description

PCLE417

Location: Euclid, OH

Start Date: ASAP

Schedule: Monday-Friday 8:30a-5p, on call for emergencies

Compensation is $50K + Benefits (Vision, Medical, Dental, Life, 401K, UNLIMITED Paid Time Off, Family Leave).

Patient Engagement Manager:

We’re looking for someone who is excited to join our passionate, authentic and courageous team. We’re uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at Landmark Recovery is to make a promise to help our patients achieve their wildest dreams. Our mission is to unlock human potential and save a million lives over the next hundred years.

Landmark Recovery operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients’ worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic and relational. We’re currently in several states and are rapidly growing nationally. Learn more at https://landmarkrecovery.com/.

Summary:

Our most successful candidates will be energetic, engaging and deeply compassionate leaders who inspire their team to follow their lead. They will be organized, practical, proactive and responsive. They’ll be authentic and passionate, able to meet patients where they are, hearing them, and responding with grace and directness. They will be able to say what’s so while conveying compassion and concern, putting emphasis on the patient, letting them know that “we care about YOU.” They will have a high EQ, be both people and process savvy and be discerning while not judgmental. They’ll be people who flow easily with what others call stress, with being on call at a moment’s notice to meet people during an important time in their lives.

The most successful candidates will be optimistic and realistic, direct and spacious, plus ideally robustly playful. The most successful candidates will have some capacity with being entrepreneurial, nimble and adaptable, regularly “thinking on their feet.” They’ll enjoy working independently and collaboratively, as part of a larger care team. They will be comfortable with addressing differences and conflict while simultaneously also humble and eager to receive and integrate feedback. They’ll bring great care, integrity, and customer service to all they do. They’ll be able to maintain calmness and composure during high stress situations. They’ll be passionate about the impact their work makes, encouraging and inspiring their staff of Patient Engagement Specialists to always perform to their best capacity.

Responsibilities:

The Patient Engagement Manager monitors & provides accountability to the Patient Engagement Specialists and the patients in treatment embarking on their road to recovery. They are the main staff point of contact for all Patient Engagement Specialists and patients, carrying out activities ranging from light fitness classes to daily lectures on topics pertinent to recovery; monitoring patients regularly, resolving conflicts and responding to critical situations and interacting regularly with other clinical staff to aid in the recovery process and practical needs such as daily cleaning of the building. The Patient Engagement Manager:

• Embodies our values and mission statement
• Supervises all Patient Engagement Specialists (PES) and hosts monthly staff meetings for PES
• Tracks the Patient Engagement process and provides feedback and guidance
• Provides daily work schedules for all PES, monitors their productivity and time management, ensures they properly document, and ensures all their positions are covered
• Ensures patient engagement specialists are monitoring meals; leading patients in light daily fitness classes; leading enrichment activities including guided meditation, community building and free time; attending & monitoring enrichment activities with outside vendors; facilitating any non-therapy group as assigned by daily program schedule; monitoring patient movement and maintaining presence in all patient areas; attending & supervising trips to off-campus 12-step recovery meetings as assigned; and performing daily facility cleaning duties as directed by daily cleaning checklists
• Ensures PES are trained in and utilizing one on one patient engagement and retention approaches and are monitoring patients at all times, diffusing conflicts, ensuring patient compliance with treatment protocol, and involving other clinical staff as necessary
• Leads community meetings to discuss various aspects of treatment & to resolve potential conflicts between patients
• Enforces and informs policies and procedures
• Schedules transportation for patients
• Assists in hiring and onboarding by hosting and scheduling interviews for candidate PES and providing training for all newly hired PES
• Works as a highly dependable, independent member of the treatment team
• Performs all other tasks assigned by supervisor
• Works cooperatively with all levels of employees, management and external agencies
• Reports directly to the Executive Director

Qualifications:

• HS, GED or more or equivalent experience
• 2+ years of experience working with Substance Abuse populations strongly preferred
• Crisis Intervention Training strongly preferred
• Personal interest or experience in fitness preferred
• Excellent verbal and written communication
• Valid, unrestricted driver’s license
• Clean driving record for at least 3 years
• Commitment to drug-free lifestyle and responsible alcohol use is essential
• Personal passion or interest in substance abuse issues strongly preferred
• Authorization to work in the US is required

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Application Question(s):

• In four or more sentences, describe why you would like to work for Landmark Recovery.

Education:

• High school or equivalent (Required)

Work Location: One location

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