With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Summary of Primary Function/General Purpose of Position

Provides comprehensive coordination and management of the financial aspect of treatment. Serves as a patient advocate and liaison to ensure comprehensive understanding of the financial scope of treatment. Works alongside providers, patients, staff, and practice administration to determine and execute the most appropriate financial solutions for treatment including but not limited to drug recovery, copay assistance, hospital charity, etc. Provides oversight and management of drug procurement for indigent and underinsured populations. Manages and tracks assistance procured for all patients. Works independently with minimal supervision.

Essential Job Functions

• Responsible for comprehensive patient financial management for oral, injectable and intravenous medications as prescribed

• Tracks, procures and maintains patient assistance and free drug throughout the course of patients’ treatments (often lifelong)

• Estimates patient responsibility and notifies patient of financial obligations prior to and throughout course of treatment. Answers patient questions regarding billing and insurance accurately and completely. Advises patient on payment options including payment plans, manufacturer assistance, grants, etc.

• Determines necessity for copay assistance and free drug for patients through Patient Assistance Programs. Enrolls patients, obtains and applies assistance/free drug in a timely manner

• Manages drug procurement for indigent and underinsured populations, as well as for accounts with medical necessity denials.

• Collects, organizes, tracks and maintains appropriate documentation related to patient assistance or foundation applications as well as total funds and free drug secured. Calculates and compiles ROI of time and services provided and presents as needed.

• Develops and maintains close working relationships with all stakeholders in the drug recovery and copay assistance process including patients, physicians, other staff and drug manufacturers/foundations.

• Educates physicians, clinical staff, and support staff on patient assistance programs.

• Understands and complies with Information Security and HIPPA policies and procedures at all times.

• Communicates effectively and professionally with all parties, including a diverse patient population, in both oral and written formats.

• Role models professional behaviors, approaches and attitudes at all times – particularly in stressful and conflicting situations.

• Works autonomously. Able to multi-task and prioritize under stressful situations. Possesses strong time management skills.

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Preferred Education:

4 year/ Bachelors Degree

Minimum Qualifications

Minimum Years and Type of Experience:

4 years experience in a healthcare setting

Other Knowledge, Skills and Abilities Required:

Microsoft products (Outlook, Excel, Word, PowerPoint); strong interpersonal skills; ability to clearly explain complex topics

Other Knowledge, Skills and Abilities Preferred:

1+ years experience using EPIC; ability to read and interpret explanation of benefits; experience completing prior authorizations

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com